Santa Marina Hotel
Aghios Nikolaos, Crete

Mr C James, Swansea

Fantastic reception. Sorry bar man treated us like second class citizens. He made me stand in a certain spot to be served even when nobody was at the bar. The rest of the hotel staff were lovely. Food okay not the best not the worst. Overall it was good. I think being all inclusive makes bar staff resentful and just want to sling your drinks at you.

Mrs L Nicholas, Poole

Lovely staff. Room clean. Pool very small, saying that I never sit around pools. Small sandy beach very close. Better beaches not too far away. Food was very good. I am vegetarian, there were plenty of different salads and always various vegetable dishes. I wish the hotel would remove the ash trays from the outside eating area as not at all nice when you are eating and there is someone smoking close by. I will complain about there being no local Vodka available on the All Inclusive you had to pay an extra 6 euros a day to get vodka and a couple of other drinks but it was still local vodka. Too many Russians from around that area at the hotel, they came and went on a weekly basis like a conveyor belt.

Mr T Staniford, Northampton

Staff very helpful, room clean, although we were not in hotel but across road in the hotel annex. In all still very good!

Mr B Wilkinson, Sheffield

Wonderful, clean hotel and annex. Staff were especially great, friendly and helpful. We were there on a half board basis and food was hot and plentiful. We are 72 and 70 years, young at heart pensioners who were treated like royalty.

Mr F Jenkin, St. Neots

Arrived with 8 other travelers to find the hotel overbooked - spent 2 nights in a 2 star hotel, then moved into hotel. All seemed rather nice, large room with balcony overlooking garden and pool, 2 good hanging space for clothes, nice size bathroom; the only let down was a poor shower. Restaurant area was clean with good dining tables and also garden seating; waiters were friendly and attentive. 2 bars, one inside and 1 in garden area. Drinks as usual on all inclusive.

Now the bad point - the hotel was full of ignorant, arrogant eastern Europeans who all acted at feeding time as if it was going to be their last meal. This is not the hotels fault it was my observation. Overall not a bad hotel and it is so near the beach and all that the resort has to offer.