Cancellation and Amendment Policy

Cancellation and amendment policy

We often get questions about our cancellation and amendment policy including how this works and what fees go along with the different types of bookings. We’re here to help answer any questions you may have about our cancellation and amendment policy, including details around why sometimes these fees can be costly.


When you book a holiday on, our system will check the availability of each element for your holiday and book them directly with each of those suppliers. As soon as you have made the payment and confirmed your booking this can take as little as just a few seconds.

When we confirm your package booking we pay whoever your flight supplier is right away, whether you’re paying upfront or using the deposit scheme. This means that you can secure your flights at the price they are at your time of booking. Most flight bookings are non-refundable, which means in the event of cancellation, we cannot recover any of these flight costs on your behalf. This means in the event of cancellation that you will always need to cover the costs of your flights yourself.

Hotel payments work in a slightly different way, and depending on the type of hotel booking you make, most have a bit more flexibility with cancellation up to a month outside of the travel window. When choosing your hotel you will see a note that states what the flexibility options are for that hotel and whether that room is a ‘refundable’ or ‘non-refundable’ room booking. This is based on the individual policies for that hotel or room booking and is not always within our control.


We understand that there may be a likelihood that you need to amend your booking and you should note that in most cases fees will apply. Making amendments to flights especially may seem to have high costs associated with them. Unfortunately, most of these fees will be paid directly to the airline so any fees or charges are out of our control.

Before confirming any booking we always recommend that you carefully check all the details that you have entered to ensure you avoid any unnecessary and expensive fees.

If you do need to amend your current booking, you can do this via the ‘My Sunshine’ section of our website. Simply login and you can make a change or cancel your booking from there. All you need to do is submit a change request using the portal and one of our team will respond to you usually within 48 hours with a quote and the next steps for your change request.

ATOL protected holidays

Every flight-inclusive package holiday on is fully protected under the Package Travel Directive and the ATOL scheme. You can ensure to book with confidence with knowing that your trip is fully protected should the unexpected happen.

To find out more about our price protection on package holidays click here.

For more information and advice about your booking and flight, visit our FAQs page.

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