For assistance or to browse all our FAQs, please visit our Help Centre
Existing bookings
Do you have
an existing booking?
If you
would like to contact us about your existing booking, to either make a change or make a payment, please visit the My Sunshinesection of the website.
If you need to speak to someone in our contact centre, please check your booking paperwork for our customer service telephone number.
Support in-resort
We're here to help make your
holiday brilliant, but if something's not quite right during your trip, we
always recommend speaking to someone from the travel supplier, airline, or
hotel reception first while you're away. This way, there's someone on-site who
knows about the issue and can help sort things out straight away.
If you're still not happy after trying this, don't worry – our in-resort
support team is here to help. The quickest way to reach us while you're on
holiday is through WhatsApp, where our team can respond fast and keep things
simple for you. You'll receive an email after you've arrived at your
destination with the link to reach us.
If you'd prefer to call us, you
can find our number in your booking confirmation email. Between 19:00 and 08:00
(GMT), the line is dedicated to in-resort emergencies; therefore we ask that
non-urgent calls wait until after 08:00. Please ensure that you have your
SUN reference to hand so that we can find your holiday details as quickly as
possible.
Just so you know – all our team
are based here in the UK. If someone approaches you on holiday claiming to work
for Sunshine.co.uk, that's not us – so please don't share any personal
information with them.
Live Chat opening hours:
Monday - Friday: 08:00 - 19:00
Saturday - Sunday: 09:00 - 17:00
Insurance
If you have
a query about your insurance, please refer to your insurance documentation for
contact details. This will have been sent to you by email.
Booking over the phone
The simplest and most efficient way to book is via our website.