Mrs A Redden, Aylesbury

My poor rating is simply based on the food. The hotel itself was clean and quiet. Staff were helpful with any questions we had. This is a basic hotel and we didn't expect to book a 2 or 3 star hotel and expected 5 star accommodation. It's what we expected. We previously stayed in Kalia's sister hotel and were very happy there. Food choices were limited, but always good. We expected a similar standard from Kalia, but it was far from it. Food was often so dreadful, that we ate out twice most days, which turned our all inclusive holiday into a rather expensive one. I would definitely not return to this hotel. It would have worked out cheaper to book a more expensive hotel. Lesson learned!

Mr E Delgaudio, Nottingham

Very nice hotel with helpful staff. The rooms could do with updating, but overall very good.

Mr C Carmichael, Glasgow

Rooms are a bit small but adequate. Staff are very friendly and are always very helpful. We were all-inclusive and the food was ok, you could always find something you could eat. For the money we paid for the hotel, it was excellent value and it was our second visit to the hotel.

Miss M Benke, Ballachulish

Hotel location is OK, not all the rooms have air conditioning, even if you want to pay for it. We stayed in the main building, rooms are very basic, bathrooms are ok. We arrived very late, the night porter checked us in, he was very helpful, also found the housekeeping and front of house staff very nice.

The restaurant management team weren't so pleasant. Long queue for the food, very basic breakfast lunch and dinner, sometimes just not worth it, no desserts at all. We always got very small portions on our plate and there was no way they would let us go back and get some more.

Travelled with our 18 month old daughter, we needed to go and ask to heat up our milk, (they don't even have fresh milk, just powder) but it seemed to be such a big trouble for the restaurant staff, so we decided to buy a kettle and use it for two weeks. We tipped them very nicely in the beginning, but nothing changed.

The hotel was very close to a lovely beach and there were so many nice restaurants to eat out. Pool area was ok, but they only cleaned it twice a week while we were there, so many broken tiles even in the kids pool. No entertainment in the hotel.