Astra Village Apartments
Hersonissos, Crete

Mr T Cattell, Sutton Coldfield

Mr B Buan, Copenhagen K

The lack of service in the reception and from the management is appalling - they treat guests who booked through sites like sunshine.co.uk like pariah. They want people to book directly to the hotel - at much more expensive rates. Those guests are treated nicely - the rest of us cannot expect any service outside of the "programme". Just getting a shampoo refill turned out to be a struggle and a fight with the unwelcoming receptionist.

This is a shame, because the hotel in itself is in a great location, in this quaint village of Koutouloufari overlooking Hersonissos. The rooms in the main building have been refurbished this summer (2017) and now are fresh and nice. The new system with an included breakfast also works fine and the food is OK. Nothing extravagant - but decent, and they always have egg, bacon, sausages and some desserts. (The selection of bread is bad though - only the very white, unhealthy toast-bread.) So: If the management stop being so greedy, and take a crash-course in service and "how to make the guests happy by very simple means", then this place would get 5 stars from me. Now it can only reach 3.

Mrs C King , Wigan

Staff fantastic.

Mr S White, Honiton

Does what it says on the tin.

Mr T Cattell, Sutton Coldfield

Rooms are very comfortable. You have everything you need. Maids come in everyday even if its just to change bins. Rooms are always spotless. Its a family run hotel with lovely staff in a lovely location.

Mr A Smith, Dundee

Great apartments in a central location with lovely staff.

Mrs D Dunsford, Wickford

It was brilliant. Staff make you welcome and cannot do enough for you.

Mr A Smith, Dundee

Another great stay at the Astra. Two nice pools, good accommodation especially the newer rooms at the bottom and great bar staff, especially Thanos. Can't wait to go back.

Ms R Bodmer, Lowestoft

Overall very clean and well cared for. Staff friendly and helpful. Towels and sheets changed almost every other day, which for 2* accommodation is excellent. Proper sized fridge appreciated very much, cooking facilities very basic though. OK for breakfast and snacks, but that is about all. Only one socket on worktop but there was a hob, kettle and toaster all to be plugged into it. Tea and toast could not be simultaneous!! Pool areas cleaned daily and very well kept. Our apartment was very well located and we were hardly ever disturbed by the comings and goings of other guests. Great location in the centre of Koutouloufari, all village facilities within walking distance, but a bit of a trek into Hersonnissoss and down to the beaches. Only once did we manage the walk back up the hill. I would say that the Astra Apartments have one of the best locations in Koutouloufari.

Mr T Cattell, Sutton Coldfield

We had a lovely stay at these apartments. The rooms were very clean as cleaners came in every day changing towels and bedding on alternate days. The staff were very friendly and helpful. Nothing was too much trouble for them. Will definitely go back.

Miss F Bird, Newmarket

Astra village has very pretty apartments painted with such lovely colours. Pool area was clean everyday. The apartment itself could have a little bit of a refurbishment inside but was nice to see it to be kept in a very Greek way. The cleaner didn't clean to my standard as there were cobwebs and marks on the walls, but these things didn't affect our holiday we had a great time.

It is in a great location with views of the sea and only a 10 min walk to the harbour in to Hersonissos. There are shuttles to the harbour once a day to get a boat tour and also pick up and drop offs to the Aqua Polis water park near by.

Mrs C Kinnaird, Glasgow

Very friendly staff, rooms spotless. Had a fab time and will be going back soon.

Mr A Savery, Henley-on-thames

Just excellent.

Mr I Maiden, Wetherby

Cleaned regularly, close to resort centre and all questions answered by staff.