Iberostar Quetzal Hotel
Riviera Maya, Mexico

Rating 5

TripAdvisor Traveller Rating
Based on 6775 reviews

Iberostar Quetzal Hotel
Riviera Maya, Mexico

Rating 5

This first-class hotel puts you in beautiful natural surroundings, on the white sands of Playacar Beach. Suitable for families and couples.


  • Sports facilities
  • Satellite/TV
  • Laundry
  • Kids Pools
  • Fitness/Gym Facilities
  • Safety Deposit Box Rental

Facilities available to guests include freshwater swimming pool with a children's paddling area and a sun terrace. It is possible to make use of the massage service, steam bath and sauna. Sports enthusiasts may like to play table tennis, tennis, basketball, volleyball, visit the gym or partake in aerobics sessions. An entertainment programme provides some variation for guests on a regular basis.

There is a 24 hour reception, public internet terminal, shop, hairdressers, room and laundry services, restaurant, kid's club and car park.

Local charges may apply to some hotel facilities and others may be seasonal.


The comfortable rooms come with an en-suite bathroom with hairdryer, direct dial telephone, satellite/cable TV, air conditioning, Internet terminal, minibar/fridge, hire safe and a balcony/terrace area.

Local charges may apply to some hotel facilities and others may be seasonal.

TripAdvisor Traveller Rating
Based on 6775 reviews

A Very Refreshing Getaway

28 Nov 2020
First and foremost, beware of bad reviews of this property. It is an amazing place. My husband and I decided 2 weeks before we arrived in Mexico (November 10 - 18) that we needed to get away...

Casey Scott

26 Nov 2020
2nd Iberostar I’ve been too! So beautiful & service is outstanding. The first person to greet us was Wendy Poot in guest services, she is so amazing, helpful and always happy to see us! We’ll be back!

Matthew First

26 Nov 2020
Iberostar Quetzal was amazing. Wendy Poot was amazing helping us with our trip and super nice during our stay. We love the animals and jungle type atmosphere at the hotel. Thank you Wendy! We will...

Special Information

Please note: A compulsory departure tax of approx 800 Mexican Pesos (42-45GBP per person (Scottish pounds not accepted)) will be payable locally at the airport.

Please note: As from the 1st January 2017, a new environmental tax has been introduced in the Riviera Maya region. The tax/fee will be payable for all stays in hotels, inns or guest houses, hostels and motels. The fee will be 20 Mexican Peso per room, per night, payable directly to the accommodation at check in.

Please note: A compulsory departure tax of approx 1120 Mexican Pesos per person (approx £50, Scottish pounds not accepted) will be payable locally at the airport on your departure.


The complex is located on the beach-front with loungers, parasols and a variety of water sports on offer. Playa Del Carmen is home to a wide variety of shops, bars and restaurants and can be found approx 5 minutes away.

Cancun International Airport is approx 60km from Iberostar Quetzal Hotel.

Address: Xaman-Ha, Lote Hotelero, Playa Del Carmen, 77710, Mexico Telephone: 0052 984 877 2000

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