Mitsis Summer Palace Hotel
Kardamena, Kos

Ms A Neill, Kilmarnock

Mr R Hulatt, Bedford

Only indoor pool and slide pool are chlorine rest are salt water. No Air con in reception area, gets really stuffy at night. Staff are all really nice. Food was all good too lots of choices for even the fussiest of eaters. Even cater for gluten free if asked. Had a friend and child who both were and couldn't praise the chef enough for helping. Rooms were big and spacious with air con.

Biggest let down is the beach but only because it is more like really fine gravel and hurts to walk on especially on a hot day.

Mr G Thomas , Bedford

Very clean resort but no air con in main reception area and bar and not very good evening entertainment. Food 5 star. Only one choice of lager. Most pools salt water not a fan. Hotel has a no towels on sunbed policy but, hotel does not enforce it so all sunbeds gone by 8 am. So unfair some beds reserved but not used for most of day.

Mr P Smith, Bootle

Food good, staff great, nice chilled atmosphere.

Mr A Fagan, Peterborough

The staff were lovely towards us, any questions or queries that we had they would help us as best as possible, any problems we had were sorted straight away, the food sometimes was amazing but then some nights wouldn't be that great as there wasn't much variety. The location on the beach was perfect, very easy access to the beach and not too far away from anything.

Mrs H Bell, Cinderford

Excellent customer service. Manager and all staff friendly, approachable and did everything to ensure it was a 5 star experience. Accommodation excellent. All restaurants offered great choice of food - be it the main hotel restaurant [superb chefs meeting everyone's needs] the Italian [greatly improved by the addition of a super new pizza chef], and the Taverna. Cleanliness is always fantastic - be it the accommodation, bar and restaurant areas, and all areas around the numerous pools.

Mr E Potapova, Douglas

Very nice, clean, relaxing, friendly staff, excellent room service and nice, clean beach.

Mrs M Irvine, Port Glasgow

Hotel was very clean. Staff were always pleasant and keen to help. Food and service excellent. If mobility problems avoid this hotel as there are lots of stairs to climb although there is a lift from the beach. Loved the beach and our children loved seeing the fishes swimming at their feet. Overall fab resort.

Miss A Scott, London

Food, staff and accommodation was excellent! Truly treated like a millionaire for the last 10 days!

Mr G Thomas, Lincoln

Mrs J Twist, Loughton

Beautiful views, good food, very clean, some staff not very friendly, drinks poor and limited entertainment.

Mr A Barlow, Sheffield

The service we received was first class. We were initially allocated a room close to reception which was noisy and busy. However, after reporting the problem, we were allocated another room elsewhere on the complex which was quieter. The restaurant staff where also very helpful and efficient. Food and drink were excellent despite the hotel being very busy. The only drawback with the hotel was that the pools were saltwater which proved unpopular with kids.

Mrs B Read, Hornchurch

Clean; safe, old fridge and tv in room. Staff nice. English in a minority. Lots of pools, main one a bit small and claustrophobic. Hotel set into hillside so steps and slopes everywhere. Food typical AI; very repetitive and lukewarm a lot of the time. Beach small shingle, so maybe not good for small children who like sand.

Mr J Clayton, Langho

The hotel was well appointed and the staff friendly. No problems with bed linen. We had a great time. The animation was at best amateurish, but good for the children. Cleaning was on going all day around the pool, gardens etc.