Miss D Wilson, Nottingham

Far too hot in the rooms, hotel will not activate air conditioning until June! Loungers are old and the pool bar shuts far too early.

Mrs L Tavkina, West Bromwich

Hotel is good. Food for an amateur. Swimming pools and jacuzzi are excellent. The problem - the floors were not washed in the room for 10 days. Many elderly people rested. For young people it is boring.

Mr K Drew, High Wycombe

Mr J Fazackerley, Witney

Clean hotel, door entry cards failed several times and was reprogrammed ok. Fridge at the desk for storing medications.

Mrs W Mcgreavy, Whitby

Unfriendly bar and restaurant staff. Local beer and soft drinks really expensive.

Mr B Jermy, Thetford

The room was good, clean, linen changed every 3 days, towels every other day. Restaurant has good selection of food but was always busy. Receptionists very helpful. Most of the guests were German and Scandinavian.

Mr J Moth, Nottingham

The hotel is currently undergoing renovations, I have stayed here before and it feels long overdue, as many of the other hotels in Playa del Ingles have done so already. The rooms were of an adequate size and it was so nice to actually have a duvet on the bed. The flatscreen TVs were a good addition, however limited English channels. Everywhere was spotless though and the maids couldn't do enough for you. On the subject of staff, this hotel stands out far beyond many I have stayed in throughout Europe. Everyone was extremely pleasant and charming, they really did make you feel like a guest and not just a number. The grounds to the hotel were lovely and ample space to sunbathe. The loungers were just your average material ones and probably could do with changing; however this is a 3* hotel so it's what you kind of expect. The food was of a good standard, we stayed all inclusive and always found something we liked at the buffet. It was nice to have snacks cooked fresh at the outside bar, rather than left in trays for hours. The lounge bar is in definite need of a face lift and I am hoping this is in the rejuvenation plans. You usually get an early drop off and a late pick up at this hotel due to its location which is very appealing. Although being a little out of the resort, this is nice as it is fairly quiet apart from the motorway behind the hotel, so always try and get a sea view facing room. Taxi to the centre of Playa usually costs 3 euro- 4 euro which is nothing really and the local taxi drivers are very friendly. All in all this is a good 3* accommodation, the staff do make the hotel and once the renovation is complete I'm sure it will continue to do really well. Will most certainly go back again as the prices are always very reasonable.

Miss R Carr, St. Helens

Nil customer service, badly run.

Mr M Woozeer, Epsom

Nice hotel near beach; very clean, staff work hard.

Mr A Manukjans, London

Everything is clean, friendly staff.

Mr H Alcorn, Troon

Bed very hard. Would prefer a double rather than two singles which drift apart.

Mr D Arora, Kingston Upon Thames

Though the hotel could improve on some facilities, our overall experience for a family holiday was excellent. Our son enjoyed the animation team's programmes thoroughly and have come back humming Spanish rhymes and songs. Food was delicious and had variety of local cuisine. Staff usually friendly and helpful. Room had sea view and space was okay.

Mr R Best, Nottingham

Ms M Hunter, Paisley

Very good, staff helpful, rooms clean, food very good choice, on the beach.

Mr D Pitt, Birmingham

Mr R Reece, Lowestoft

Great food, rooms were as required, friendly staff and good facilities, nuff said.

Mrs S Whittaker, Chesterfield

A lovely clean and welcoming hotel, staff friendly especially pool bar and maids, plenty of space around pool/terrace as you have loads of pool choices. Food was good with plenty of variety no British food though so be aware infact Brits are rare in this hotel and we were told we were in the German area so if that's a problem to you don't bother with this hotel.

Miss C Bailey, Loughborough

Hotel very outdated and food did not meet my standards. Very small rooms.

Mr A Sharry, Bristol

Everything was good especially the room staff.

Mr W Monkhouse, Burton Upon Trent

Good clean rooms, good food and plenty of it, pleasant staff. Great Thoma's gin. We wanted a quiet week of rest and reading and we got it. Most other guests were middle aged Germans, and since we are middle aged English that is fine.