Mrs M Dobb, Derby

The complex is fabulous. Nothing to do in the area, so have to get taxis everywhere. Very clean but food was awful. I lived on bread and cake! Hot food wasn't hot it was luke warm which is in no way is good!

Miss C Shaw, Darwen

Mrs D Loader, Malvern

The rooms are great and we had a great cleaner who cleaned about 5 times a week unlike some other people who were staying there they only had the cleaner in about 2 times a week. There are 6 pools which are great but you can only use 2 if you are all-inclusive as there are no bars at the other pools. The whole place is kept clean except on a Sunday when no one works which is fine but when the kids have been running around the pool area with food and drinks at night, the next morning the pool area is really dirty. The all-inclusive drinks last 'til 11.00pm and then there is a sign that says after 11 you can buy your drinks but that doesn't happen they shut the bar at 11 and go home. The rules at the pool are not followed as it said no balls, no floats and if towels are on beds for 1/2 hour and no-one has sat on them then they well be removed, the biggest pool is allowed just 38 people in so it's not very big and when you get a few floats and people playing ball there is not much room. The entertainment staff, all 2 of them, are great and do try their best but there is not much going on and night time even less. Most of the staff are really nice and helpful. There was a football tournament over the road the first weekend we were there and a few of the Spanish families were staying at the hotel and they were a nightmare, the kids were running around scream and shouting 'til about 3 in the morning. You are not allowed to take food from the restaurant which is fine but the Spanish just walked out with it on plates and nothing was said but a couple of French ladies got told off. You can not really walk anywhere from the hotel so had to get a taxi, the nearest places cost about 5 euros. Trips we booked with a great guy called Scott who you can find by holiday world about a 5 minute walk away.