Kumara Serenoa
Maspalomas, Gran Canaria

Rating 3

  • Favourite
  • Add to Compare
Holidays at Kumara Serenoa in Maspalomas, Gran Canaria
  • Kumara Serenoa Picture 0
  • Holidays at Kumara Serenoa in Maspalomas, Gran Canaria
  • Kumara Serenoa Picture 2
  • Kumara Serenoa Picture 3
  • Kumara Serenoa Picture 4
  • Kumara Serenoa Picture 5
  • Kumara Serenoa Picture 6
  • Kumara Serenoa Picture 7
  • Kumara Serenoa Picture 8
Search Availability

Set in an idyllic spot in Gran Canaria, this hotel offers a slice of paradise with a large swimming pool and a vibrant entertainment programme to liven up your stay.


Facilities

  • Sports facilities
  • Child Care
  • Satellite/TV
  • Kids Pools
  • Foreign Exchange
  • Bar

There is a sparkling outdoor swimming pool to enjoy, as well as a kids pool for younger guests and two adults-only Jacuzzis. A vibrant entertainment programme will keep guests of all ages occupied, and there is a Kids Club for the little ones. In the evening live music shows and artistic acts are provided.

The hotel has an on-site buffet venue offering a selection of international cuisine with a cosy outdoor terrace where you can indulge in themed menus. For lunch, dinner and light bites you can stop by the Pool Bar, and adults will find a range of snacks at the Adults Only Corner. The Lobby Bar also offers a wide selection of drinks.

Local charges may apply to some hotel facilities and others may be seasonal.

Rooms

Each room is elegantly furnished and amenities include a furnished terrace, air conditioning, high-speed Wi-Fi, a smart TV and a minibar.

Local charges may apply to some hotel facilities and others may be seasonal.

Location

The hotel is ideally located in Gran Canaria's magic triangle of Dunas de Maspalomas Natural Park, the Maspalomas Golf Course and Maspalomas Beach. The beach is approximately 3.5km away, but a daily bus service runs from the hotel for a fee. Gran Canaria Airport is approximately 35km away.

Address: Avenida Fritdsresor, Maspalomas, Gran Canaria, 35100, Canary Islands Telephone: 0034 928 766810

Kumara Serenoa Reviews

Customer Rating 3.7 / 5 from 34 Customer Reviews

Holiday Date:14th Sep 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(5 suns)

Fantastic accommodation.

Holiday Date:29th Aug 2017
Accommodation:Kumara Serenoa
Room:Bungalow
Board:Self Catering
(5 suns)

Friendly staff. Clean all areas. Food OK. Local bus to Maspolomas or Playa €1.50, if 3 or more people cheaper by taxi.

Holiday Date:23rd Aug 2017
Accommodation:Kumara Serenoa
Room:Bungalow
Board:Bed & Breakfast
(4 suns)

After reading negative reviews I was dreading my holiday. But it was just lovely. We only saw 2 cockroaches (both dead), and the apartment was lovely and clean. Maid service was most days, and the reception staff were always helpful and cheerful. They have a locked room where you can leave your case for free on your departure date, which we didn't know.

We went bed and breakfast, so can't comment on the other meals, but the buffet breakfast was more than adequate. The bar snack foods were also very tasty too. The pool was lovely, and a good size too.

Drawbacks - no air con, but we hired a fan and that was OK. No entertainment at night, but we just went off site anyway so that didn't bother us really.

All in all, a very enjoyable stay at Duna Beach.

Holiday Date:7th Aug 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(1 suns)

Constantly arguing with reception. There are cockroaches living in the walls due to poor plaster job. Apparently they have sprayed. However, we kept finding them. One night there were over 20 and we couldn't physically stay in the bungalow we couldn't stand it anymore. Relocated our 5 year old to his uncle's bungalow and went to PM reception who outright refused to help. We slept on sun loungers. We have seen other guests check out days ahead of schedule because the accommodations are so poor yet apparently there was no spare rooms. They refused to let us speak to a manager. PM reception walked past us sleeping outside on sun loungers and said that he wasn't allowed to put us in any other room in case we complained. Apparently sleeping outside was a better option to them? Spent 4 nights sleeping outside. Went back the next day, reception still no help "nothing they can do", "no manager to speak to", "speak to your rep" - tried to speak to our rep several times, no answer. Apparently the rep was coming to meet us at the accommodation, nope! Then couldn't get hold of anyone again.

Complain to another receptionist who kept speaking to "the big boss" but to whom I apparently could not speak. Refused to move us. Even though someone was checking out 4 days early as I stood there! Asked if I'd be happy if they sealed the hole in the wall and they sprayed. I told them no, because they would still be there and I don't want to stay with dead cockroaches either and for them to spray properly surely we would need alternative accommodation as pesticides and fumigation are dangerous. He said the things they use only take 5 minutes and then it's safe. Despite asking for an alternative room they sprayed some sort of vinegary, oil thing, behind the fridge and on the floor in front of the fridge. As they did, 50 plus cockroaches ran from the room. None of us wanted to go in there, my father in law did to retrieve some items from the fridge for our 5 year olds dinner, the floor has been left so wet that he slipped, his hand went under the fridge and sliced open his finger and hand on his left (and dominant hand). We had to attend the local medical centre, who referred us to the hospital as the vein had been severed. He's since been signed off work for a month. Whilst at the hospital, other members of our party questioned reception again about moving us, and were threatened by the police despite no aggression being shown. Reception also claimed that the room that we hadn't been in for the past 24 hours, already had a wet floor before they sprayed. Despite the fact that my partner witnessed them spray the floor!

When we returned they didn't even ask if he was ok. They also refused to give us access to the security deposit boxes; which yes have a time restriction but under the circumstances, and the fact they caused the injury, I thought they'd have granted access to put his passport back.

Side notes:
Not once has there been any entertainment. No lifeguard at pool. Staff at reception rude and unhelpful. Won't let you speak to a manager and threatened to call the police when I stood there with no aggression repeatedly asking for manager. Third "bed" is a sofa! Beds very uncomfortable. No option to rent a safe but you can rent a safety deposit box behind reception with limited access times. We had our bedding changed one day and it stunk - reception couldn't help as all cleaners had gone home! 3 bedding changes in 2 weeks - gross! Dead cockroaches everywhere. Cockroaches living in the walls of bungalow 69. Cats everywhere. Numerous families having basic issues with accommodation. Spoke to another family who had a six year old that has become that scared of cockroaches, due to the sheer number of them and that one ran over him, that he wet himself because he refused to use the bathroom where he'd seen several previously.

Holiday Date:7th Aug 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(1 suns)

Holiday Date:7th Aug 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(1 suns)

Holiday Date:24th Jun 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(5 suns)

Bungalow very good. Complex very good, service day time 'til 3 o'clock and they never have change.

Holiday Date:6th Jun 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(4 suns)

My third time staying there, friendly staff and location does it for me.

Holiday Date:11th May 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(3 suns)

Large bungalow, but cleaning could be better, very basic within the stay and towels were not changed often enough. The sound proofing is very poor and noisy neighbours were a problem. The fire extinguisher supplied on the patio was out of date and the pressure gauge showed it wasn't working.

Holiday Date:5th May 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(4 suns)

We're here for the 8th time, so we like it. By the way we're still here, until June 24. We had 2 mother cats who brought in at our 4th day, 7 just born kittens. They stay with us 15 days 24/7, kittens were all sick. We went to the vet to buy medicines and other stuff to clean and feed them every 4 hours. So, it was it different holiday. We love it, until we had to remove them from the bungalow as they sad it's not allowed to have animals, maybe there are 50 of them around. So we've been calling around for days to save them. We found an animal rescue organisation who took them and know they're safe. We payed for the medicine for the next weeks. So, our holidays starts after 2.5 weeks.

Holiday Date:25th Apr 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(4 suns)

Basic but nice and clean, a safe in the room would be good rather than having to go to reception and wifi signal was very poor.

Holiday Date:20th Apr 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(5 suns)

Holiday Date:27th Mar 2017
Accommodation:Kumara Serenoa
Room:Bungalow
Board:Self Catering
(5 suns)

Clean and quiet.

Holiday Date:27th Mar 2017
Accommodation:Kumara Serenoa
Room:Bungalow
Board:Self Catering
(3 suns)

Staff very friendly, bungalows very tired and infested with cockroaches. Had to buy a spray and even after spraying there were still some left in the morning.

Holiday Date:15th Mar 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Half Board
(3 suns)

Holiday Date:15th Mar 2017
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Half Board
(3 suns)

You get what you pay for. The rooms are basic, the staff are friendly and the pool area is lovely. The food on offer at breakfast and evening meal could be of better quality and hotter! One evening l used that adjacent microwave to warm my meal up. The management must do something about the cats! They probably help with vermin control however they spray and defecate all over the place and the constant smell of either is over powering and unpleasant. Yes the staff remove the obvious deposits but can't be rubbing every wall, tree or hand rail. If they have to stay have them neutered.

Holiday Date:1st Dec 2016
Accommodation:Kumara Serenoa
Room:Bungalow
Board:Half Board
(3 suns)

The Bungalows were fine, the food was really terrible.

Holiday Date:11th Nov 2016
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(4 suns)

Great but not really close to anything in particular.

Holiday Date:3rd Oct 2016
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(4 suns)

Ideal for a quiet pleasant holiday. Adequate for the price. Not 4 star quality, but clean basic and comfortable. Food was well priced and very good. Staff were very pleasant, complex had a lot of staff working hard all day long! Cockroaches were a problem, but they are in Gran Canaria. We solved this by taping up sink over flows, putting plugs in at night. Spraying sinks worktops and around floor of kitchen sink area each night before we went for our meal. Never had a problem after the 1st night! Bug spray can be purchased from shop on site for €3.50, 1 can did us a week. You can also opt out of apartment cleaning by signing with the cleaner each day, if you don't like being disturbed. Downside, too far out to walk to town in the heat! 45-50 minute walk. Taxi is €5 each way from apartments to beach area. Nothing bad to say really, I will go nearer town again due to the factoring in of taxi fares, we spent approx €70 in 1 week. Otherwise good value.

Holiday Date:13th Sep 2016
Accommodation:Kumara Serenoa
Room:1 Bedroom Bungalow
Board:Self Catering
(4 suns)

Was excellent value for the money, good facilities and friendly bar/restaurant staff. Pool was awesome and the resident cats were very friendly.

Show More Reviews
Please note: the comments above are the subjective opinions of customers and not of sunshine.co.uk Ltd

If you like 'Kumara Serenoa'...

Below we have a few hotels that you may also like to consider.

Althay Apartments Book Althay Apartments online
  • Favourite
  • Add to Compare

Costa Calma, Fuerteventura
Althay Apartments offer a relaxed atmosphere. They are self-catering style one bedroom apartments with the option of booking an all-inclusive package....

5 / 5 from 1 reviews

Expo Hotel Book Expo Hotel online
  • Favourite
  • Add to Compare

Valencia, Costa del Azahar
The hotel offers comfortable and luxurious accommodation with a relaxing atmosphere....

5 / 5 from 1 reviews

Santa Fe Bungalows Book Santa Fe Bungalows online
  • Favourite
  • Add to Compare

Playa del Ingles, Gran Canaria
This spacious complex is a great budget venue with good access to all the local amenities....

4.1 / 5 from 7 reviews

Capri Bungalow Apartments Book Capri Bungalow Apartments online
  • Favourite
  • Add to Compare

Maspalomas, Gran Canaria
Capri Bungalow Apartments is a holiday complex in the north of Maspalomas that offers laid-back accommodation and a free bus service to the beach in high season....

3.9 / 5 from 33 reviews

Vista Oasis Bungalows Book Vista Oasis Bungalows online
  • Favourite
  • Add to Compare

Maspalomas, Gran Canaria
The Vista Oasis Bungalows are located in the popular resort of Maspolomas. This budget hotel offers simple accommodation with great service and a range of on-site amenities. ...

3.6 / 5 from 43 reviews

Castillo Beach Park Book Castillo Beach Park online
  • Favourite
  • Add to Compare

Caleta De Fuste, Fuerteventura
Castillo Beach Park is suitable for families, couples and groups looking for a relaxing break with local activities and sports nearby....

3.3 / 5 from 127 reviews

Popular resorts in Gran Canaria

4.8 Rating 13316 Reviews
97%
reviews recommend Sunshine.co.uk
Customer satisfaction
atol_logo Created with Sketch.
ATOL Protected
  • Inspire Me!
  • Compare Selected

Search the sunshine.co.uk website:

×