Mr S Morley, Dereham

It's clean and tidy, the apartments have plenty of room. Never have trouble getting sun beds, have 2 pools so if you want peace and quiet without too many children jumping around then you can go to the other pool. Good service and staff and good food.

Ms J Morrison, Edinburgh

This is the fourth year I have stayed at the Tropical Park over the festive season. I return because I like Callao Salvaje (the more built up Las Americas is not my style); I like the extra space afforded by having an apartment and the hotel has extensive grounds; and the staff are excellent. However it is not without issues the apartments are tired and although advertised as sleeping four it would have to be 2 children and 2 adults which would be cramped. The hotel is to be refurbished this year and the redesign might improve this. The apartments are cleaned regularly and towels and bedding changed twice per week.

Breakfast is good, a la carte is reasonable, but the evening buffet is very hit and miss (more often a miss). The New Year Eve gala dinner was a disaster in 2016 because of the high winds. The staff did all they could to accommodate the diners, but those having to sit outside were cold, uncomfortable and very unhappy, and the entertainment could only be enjoyed by those with a seat indoors. The management insist that all guests attend this gala at a cost of 76 Euros but the indoor seating cannot accommodate the numbers. Management have to reconsider their approach – unhappy guests and stressed staff is not a good way to start 2017.

The entertainment was very good for the children but lacking for adults. There were no adult group activities during the day (in previous years there had been archery, boules, tennis but this year only the children were involved). Even some of the events held after 20:00 were designed to accommodate children – karaoke by children is even worse than the adult version. Consequently guests go elsewhere in the evening, and on the few nights when they have scheduled a performer there is little or no atmosphere. This needs to be addressed and if good evening entertainment was provided guests would be more likely to eat and drink in the hotel rather than going elsewhere. They are missing an opportunity and I have enjoyed better entertainment in other years.

My other niggles are the charges for wifi (and a very slow wifi at that) and the safety deposit box. These money making costs really irritate and are rarely advertised beforehand. Most of the loungers have seen better days although there are a few newer ones which are quickly snapped up. The pools continue to be cold despite the very hot water available in the apartments.

The public transport is not the best and the timetable unpredictable (a bus runs every 40 minutes in theory). If you plan to travel by bus buy a Bono card at the bus station in Americas (some shops sell them but I haven't found one beside the hotel) and you will save money. If you want to do a big grocery shop the Mercadona will deliver (and there was no charge). I like Callao Salvaje and would like to return but I am unsure where I'll stay. The price following the refurbishment will be a major factor in my decision, but this is not my only concern.

Mr G Kerrigan, Sheffield

Cannot fault anything about these apartments.

Mr D Watts, Sheffield

Our 4th year staying at Tropical park, reaĺly enjoy our stay.

Mr M Cristofoli, London

Apartments were very clean and during our stay the sheets and towels were changed 3 times. We did have a problem with the hob and it was replaced with a new one within half an hour! Would recommend Tropical Park Apartments. Plenty of sun loungers, bar and restaurant staff were brilliant as were the cleaners; all very helpful and friendly.

Mr A Keeler, Harefield

Generally good, apartment could do with a refurbishment, chipped floor tiles etc.

Mrs M Rawlinson, Milton Keynes

Lovely clean apartments. Great size. Even had essentials like tea towel and kitchen roll already in room.

Miss L Quinn, Liverpool

Fab staff, lovely food and lovely staff.

Mr J Jensen, Helsinge

Everything was good but we need free wifi, then we will give higher rates.

Mr R Robson, Sedbergh

Fab staff although enforcement of pool rules could be tightened. Staff fab.

Mrs C Mcnaughton, Edinburgh

I have been coming here for four years and really like the apartments. The entertainment is a bit variable but the staff are very helpful.

Mr D Watts, Sheffield

Friendly staff, excellent maid service, all round good clean hotel. The food was extremely good and affordable. The pool area was imaculate with lifeguard and poolside entertainment. It's our third year returning to this hotel I think that speaks for itself.

Mr D Patel, Leeds

Hotel is 3 star so expect 3 star. Great entertainer there for kids in evening.

Mrs E Dobson, Seaham

Lovely, spacious apartments with everything you need. Friendly staff. Good pool area.

Mr J Ritchie, Laurencekirk

Apartments were excellent. Complex well cared for, everything very clean. Staff were very helpful and informative.
Some noise experienced mainly due to tiled floors but did not impair our holiday.
Pools were very well laid out and spotlessly clean but would have been better if sunbeds could elevate.

Mr R Swindells, High Peak

Apartments are spacious and clean. Good staff and on site facilities. Entertainment most nights but this was awful. The acts/entertainment from a nearby hotel was overbearingly loud and irritating.

Mr R Scott, Woking

Very good value, well equipped apartments, would tell friends to go.

Mrs G Wright, Bristol

We had a ground floor apartment. Travelling with a 5 and 7 year old this was great as it was close enough to the pool but far enough away from any bar noise at night, and the open terrace gave the kids a bit of freedom to run around. The room was great, the kids slept on the sofa bed in the living room, we had the bedroom and we all slept well with no noise and the fan was enough in the middle of August to keep us cool. There were always sun loungers available by the pool, it was never too busy and we liked the fact that there was a mix of nationalities, not just English. The entertainment was great, low key but enough for us and the kids. The staff were all very polite and friendly. We stayed on a B and B basis, the buffet breakfast was always kept topped up and the choice was good. We only ate twice in the evening in the restaurant but both times it was a very good meal. The cleaning staff were really good, they cleaned every day unless we requested they didn't. The kitchen was well equipped and we found everything we needed for lunches in the apartment.

Mr A Keeler, Harefield

I have been about 4 times now and no real problems.You get what you pay for.

Ms J Peters, Aldershot

I cannot put one minus to Tropical Park Apartments, if you want a relaxed holiday to just chill this is the one, usually after 10/14 days on holiday you miss a few home comforts but not this time. Very clean, every thing you need even iron and ironing board and everything you require in kitchen to cook anything from English breakfast to a roast. Great as we would like to go out all day and chill on the large balcony on an evening with a nice meal and glass of wine (table and chairs on balcony). Flat screen TV with lots of English channels, towels and tea towels changed when needed. Staff very friendly and nobody pesters you like on some holidays. Swimming pools very nice, there are two, one which is quiet and usually used by adults and then the other was more for the family where music or activities are played. I would recommend these apartments for families and the more mature couples. I will be booking again.