Puerto De La Cruz Hotel
Puerto de la Cruz, Tenerife

Mr M Blackmore, Bristol

When you first arrive it would be nice to be greeted with a smile from the reception staff, not long faces. The hotel was very clean and kept to a good standard. Bar staff, restaurant staff and chamber maids couldn't be better. The choice of food for all meals was very good.

Mr M Thomas, Gillingham

You get what you pay for. At the bottom end of the market it was a cheap week away out of season. Rooms were ok, no air con working so a bit warm and 20 euro for 1 device wifi which only worked on one side of the room. Kids pool is tiny, good job we were only 1 of 2 young families, would dread to think of congestion during peak months. Was full of elderly Germans, quite nice as all smiles for our 3 young kids.

On the plus side, food was plentiful and varied. Drinks choice was fair on all inclusive, good location just outside town centre - don;t be fazed by the hill, its 5 minutes good exercise even with a buggy. Staff were friendly and accomodating but beware the weekends. Our last 2 days were ruined by the descent of young Spaniards looking to cane the AI tariff. Housed next door to us we experienced 2 sleepless nights, police visits at 4am and not much in the way of comfort from the front desk. Doable as a cheapie.

Mr P Carless, Stoke-on-trent

Room and facilities very good, let down by very poor service in the restaurant. Location was fine and staff friendly. Breakfast and lunch menu was fine but dinners left a lot to be desired.