Neptuno Hotel
Playa del Ingles, Gran Canaria

Rating 4

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Holidays at Neptuno Hotel in Playa del Ingles, Gran Canaria
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  • Holidays at Neptuno Hotel in Playa del Ingles, Gran Canaria
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The Neptuno Adults Only Hotel offers four-star facilities in a central location, perfect for people wanting a superior accommodation for a lively holiday.


Facilities

  • Satellite/TV
  • Heated Pool
  • Laundry
  • Payable Laundry Service
  • Wellness centre
  • Spa Facilities
  • Fitness/Gym Facilities
  • Safety Deposit Box Rental
  • Air Conditioning
  • Bar

## Adults Only Hotel ##

Features of the hotel include a swimming pool (heated in winter), water slide and a sun terrace with sunbeds. Activities are organised by the hotel in the daytime and evenings and professional shows are performed two to three times a week.

Guest services at the hotel consist of FREE Wi-Fi in the lobby, a FREE shuttle bus to the beach, a 24-hour reception, currency exchange, and laundry service.

Two restaurants are on site at the hotel, serving a range of local and international dishes. Cocktails are available for guests to enjoy at the Bar Sotavento.

Local charges may apply to some hotel facilities and others may be seasonal.

Rooms

All 171 rooms come equipped with air conditioning, a private bathroom, satellite TV, hairdryer, mini bar, telephone and balcony or terrace.

Superior Rooms are superior due to the extra services included, such as slippers, bathrobe and other pleasant extras.

Local charges may apply to some hotel facilities and others may be seasonal.

TripAdvisor Traveller Rating
Based on 1704 reviews

Nice Hotel

07 Dec 2019
Great location if you want to be handy to Yumbo Centre for daily shopping and restaurants and gay nightlife after dark. Bear in mind Neptuno is Right beside Yumbo so you get to hear all the music...

Another day in paradise

28 Nov 2019
Early November we went for 12 days to Hotel Neptuno. We know this hotel very well, it was the 11th time on row we go to this hotel in November. As usual we highly appreciated our stay. The facilities...

wonderful

24 Nov 2019
Booked a last minute trip catching up with friends. All staff, reception and cleaning staff were wonderful. Rooms were spotless with modern fixtures and fittings. I slept so well. I have booked...

Special Information

Guests staying at Neptuno Hotel must be at least 18 years old.

Location

The hotel is located in the centre of Playa del Ingles approximately 900m from the beach and 30km from Gran Canaria Airport.

Address: Avda. Alfereces Provisionales 29, Playa Del Ingles, Gran Canaria, 35100, Canary Islands Telephone: 0034 928 777 492

Neptuno Hotel Reviews

Customer Rating 4.7 / 5 from 28 Customer Reviews

Holiday Date:26th Oct 2017
Accommodation:Neptuno Hotel
Room:Single
Board:Half Board
(5 suns)

Adults only, (but not 18-30, as suggested on the Thomas Cook website!) Comfortable room cleaned daily, pleasant surroundings, excellent location, friendly and competent staff, restaurant bright and super food with great choices for buffet-style breakfast and dinner. Fridge and safe in the bedroom, free WiFi.

Holiday Date:21st May 2017
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(4 suns)

The hotel was lovely, it was very clean and rather quiet. It's in a great location and took us 20 minutes on the coach to/from the airport. It's a 15 minute walk to the beach and you can step outside the back of the hotel and are immediately in the Yumbo centre, full of shops and great nightlife. The food was very good and varied, the salad and fruit selection in particular was outstanding and all food was served fresh daily. The only downside to the hotel was the card system, we were all inclusive and instead of having a wrist band you needed your room key if you wanted a drink from the bar meaning if you forgot it by the pool or left it at your table you had to go back and get it before being served. All staff were great apart from Hillario who seated us at dinner; he was very rude, disrespectful and laughed at us several times for no reason. He is the reason I have rated our stay as a 4 not a 5!

Holiday Date:22nd Feb 2017
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(5 suns)

Our second visit to the Neptuno. Can't fault this place. Fantastic food and service. Lovely hotel.

Holiday Date:5th Feb 2017
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:Half Board
(5 suns)

Everything worked very well and there were some lovely individual touches - e.g. a free glass of sangria every lunch time at the pool.

Holiday Date:19th Nov 2016
Accommodation:Neptuno Hotel
Room:Superior Single
Board:Half Board
(4 suns)

Holiday Date:24th Oct 2016
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:Half Board
(4 suns)

Holiday Date:8th Oct 2016
Accommodation:Neptuno Hotel
Room:Sole Occupancy
Board:Half Board
(5 suns)

Brilliant as it always is, can get noisy from the Yumbo centre next door but that doesn't bother me.

Holiday Date:14th Sep 2016
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:Half Board
(5 suns)

Comfortable beds, spacious well equipped rooms with balconies and next door to the brilliant Yumbo nightlife scene. The buffet food is always good with a wide variety between meals.

Holiday Date:1st Sep 2016
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:Half Board
(3 suns)

Holiday Date:27th Aug 2016
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:Half Board
(4 suns)

Very much like the hotel but it needs an upgrade.

Holiday Date:23rd Aug 2016
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(5 suns)

Could not fault the holiday in anyway. The hotel itself was perfect in a good location opposite Yumbo, close to transport options. The room was clean and comfy with a lovely balcony over looking the pool. The staff were fantastic, friendly and happy. The food was outstanding always something to eat at breakfast, lunch and dinner. A fantastic holiday at a fantastic price. Thanks Neptuno.

Holiday Date:2nd Jun 2016
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(4 suns)

Hotel was very good, staff were attentive and pleasant. Room was very nice, large shower cubicle was good. We booked all inclusive, well worth it. Only down side was two single beds pushed together, rather than a proper double bed.

Holiday Date:21st Dec 2015
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(5 suns)

Staff were very helpful from when we arrived until we checked out. Nothing was too much trouble.

Holiday Date:10th Oct 2015
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(5 suns)

Another wonderful stay, been going for many years now. The wonderful Nani is still smiling making everybody laugh and feel at home while making breakfast. Great service from Elishia giving wonderful service with a smile. Can't wait to go again.

Holiday Date:26th Sep 2015
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(4 suns)

Clean, staff mostly attentive, didn't once get a sun lounger at the pool as all reserved at the crack of dawn. International brands of drinks but will try it on serving local brands instead. Approx 1km to beach. Room, bathroom and shower very good. Food of good standard but gets repetitive so ok for short stay.

Holiday Date:31st Aug 2015
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:Half Board
(5 suns)

Excellent.

Holiday Date:29th Jul 2015
Accommodation:Neptuno Hotel
Room:Single - Promo
Board:Half Board
(5 suns)

The Neptuno is an extremely friendly, clean, well run hotel. The rooms are well appointed, the staff helpful and friendly, the food is good and its location is quite central to most attractions. The pool is popular with most guests and is well equipped with sun loungers.

Holiday Date:12th Mar 2015
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(5 suns)

Another brilliant stay at Neptuno Hotel. Staff always a pleasure to see. Nani, breakfast chef fabulous as ever. Rooms cleaned to perfection. See you all again soon M and K.

Holiday Date:26th Feb 2015
Accommodation:Neptuno Hotel
Room:Double Or Twin
Board:All Inclusive
(5 suns)

Great hotel, excellent service, food and accommodation. Super facilities including a great pool. The staff really do go out of their way to make your stay special. Ideally situated for all amenities and adult only too! Would highly recommend.

Holiday Date:5th Feb 2015
Accommodation:Neptuno Hotel
Room:Single
Board:Half Board
(5 suns)

Brilliant location, clean comfortable rooms, superb service, excellent staff and great food. Lovely pool area.

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Please note: the comments above are the subjective opinions of customers and not of sunshine.co.uk Ltd

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