Neptuno Hotel
Playa del Ingles, Gran Canaria

Mr B Martin, Isleworth

Adults only, (but not 18-30, as suggested on the Thomas Cook website!) Comfortable room cleaned daily, pleasant surroundings, excellent location, friendly and competent staff, restaurant bright and super food with great choices for buffet-style breakfast and dinner. Fridge and safe in the bedroom, free WiFi.

Miss K Hartley, Leeds

The hotel was lovely, it was very clean and rather quiet. It's in a great location and took us 20 minutes on the coach to/from the airport. It's a 15 minute walk to the beach and you can step outside the back of the hotel and are immediately in the Yumbo centre, full of shops and great nightlife. The food was very good and varied, the salad and fruit selection in particular was outstanding and all food was served fresh daily. The only downside to the hotel was the card system, we were all inclusive and instead of having a wrist band you needed your room key if you wanted a drink from the bar meaning if you forgot it by the pool or left it at your table you had to go back and get it before being served. All staff were great apart from Hillario who seated us at dinner; he was very rude, disrespectful and laughed at us several times for no reason. He is the reason I have rated our stay as a 4 not a 5!

Mr J Mills, Hockley

Our second visit to the Neptuno. Can't fault this place. Fantastic food and service. Lovely hotel.

Mr J Gray, London

Everything worked very well and there were some lovely individual touches - e.g. a free glass of sangria every lunch time at the pool.

Mr D Bertram, Hertford

Mr A Bollen, Tilburg

Mr A Bell, Sunbury-on-thames

Brilliant as it always is, can get noisy from the Yumbo centre next door but that doesn't bother me.

Mr S Wilkinson, Southampton

Comfortable beds, spacious well equipped rooms with balconies and next door to the brilliant Yumbo nightlife scene. The buffet food is always good with a wide variety between meals.

Mr M Jarvis, Bristol

Mr K Tsang, Kilmarnock

Very much like the hotel but it needs an upgrade.

Miss K Smith, Northampton

Could not fault the holiday in anyway. The hotel itself was perfect in a good location opposite Yumbo, close to transport options. The room was clean and comfy with a lovely balcony over looking the pool. The staff were fantastic, friendly and happy. The food was outstanding always something to eat at breakfast, lunch and dinner. A fantastic holiday at a fantastic price. Thanks Neptuno.

Mr M Quinn, Gillingham

Hotel was very good, staff were attentive and pleasant. Room was very nice, large shower cubicle was good. We booked all inclusive, well worth it. Only down side was two single beds pushed together, rather than a proper double bed.

Mr N Venner, Newtownabbey

Staff were very helpful from when we arrived until we checked out. Nothing was too much trouble.

Mr K Sharp, Swadlincote

Another wonderful stay, been going for many years now. The wonderful Nani is still smiling making everybody laugh and feel at home while making breakfast. Great service from Elishia giving wonderful service with a smile. Can't wait to go again.

Mr E O'hare, Enniskillen

Clean, staff mostly attentive, didn't once get a sun lounger at the pool as all reserved at the crack of dawn. International brands of drinks but will try it on serving local brands instead. Approx 1km to beach. Room, bathroom and shower very good. Food of good standard but gets repetitive so ok for short stay.

Mr I Wright, Brighton

Excellent.

Mr M Beck, Wirral

The Neptuno is an extremely friendly, clean, well run hotel. The rooms are well appointed, the staff helpful and friendly, the food is good and its location is quite central to most attractions. The pool is popular with most guests and is well equipped with sun loungers.

Mr M Slater, Swadlincote

Another brilliant stay at Neptuno Hotel. Staff always a pleasure to see. Nani, breakfast chef fabulous as ever. Rooms cleaned to perfection. See you all again soon M and K.

Mr S Haselden, Salford

Great hotel, excellent service, food and accommodation. Super facilities including a great pool. The staff really do go out of their way to make your stay special. Ideally situated for all amenities and adult only too! Would highly recommend.

Mr G Crean, Peterborough

Brilliant location, clean comfortable rooms, superb service, excellent staff and great food. Lovely pool area.