Iberostar Heritage Grand Mencey
Santa Cruz, Tenerife

Rating 5

TripAdvisor Traveller Rating
Based on 2404 reviews

Iberostar Heritage Grand Mencey
Santa Cruz, Tenerife

Rating 5


This luxurious property offers a beautiful setting amongst a tropical garden and has a vast range of activities to be enjoyed by all.


The Iberostar Heritage Grand Mencey is superbly located in a quiet area of Santa Cruz de Tenerife yet still conveniently close to the centre of the old town. Within a 10 minute drive guests will find Santa Cruz beach with loungers and parasols to hire.

Santa Cruz is approx 13km from Tenerife North Airport and approx 68km from Tenerife South Airport.


The hotel has many facilities including 24 hour reception, money exchange, safety deposit boxes, internet access, Wi-Fi and a laundry service. There is a concierge service, business centre, luggage storage and car rental facilities. There is also a babysitting service.

There is a swimming pool, sun terrace with loungers, paddle tennis court, beauty salon and a spa centre which offers a variety of relaxation treatments, sauna, massage and fitness centre.

Guest can dine in the hotels a la carte restaurant which serves breakfast, lunch and dinner. The hotel also offers a lobby bar, piano bar with live music and a casino bar which opens at 6.30pm daily until the early hours.

Please note some facilities may incur a charge.


The hotel offers Junior Suites, Executive Suites, Royal Suite, Deluxe and Superior guest rooms which are luxuriously furnished with modern facilities to make your stay a comfortable one. They offer air conditioning, alarm clock, mini bar, in room safe (local charge), pay per view, cable/satellite TV, telephone and a private bathroom.

  • Child Care
  • Laundry
  • Elevators
  • Conference Facilities
  • Spa Facilities
  • Foreign Exchange
  • Fitness/Gym Facilities
  • Air Conditioning
  • Bar
TripAdvisor Traveller Rating
Based on 2404 reviews

Messed up Booking, Hotel Blamed "Booking Department".

20 Oct 2021
We booked Directly with Iberostar due to some additional needs, and not on a 3rd party site such as TA or Booking, so we paid more - 289 Euro for a night, as opposed to around 200 via a 3rd...

Wonderful service and facilities

19 Oct 2021
We stayed here for a week and found the whole experience wonderful - the rooms are really spacious and clean, loved the massive bathroom! The breakfast buffet was lovely, loved the fresh juice and...

Capital City Break ( from the south of Tenerife)

17 Oct 2021
Great location and lovely green areas on the outside but within the inside of this large hotel . Good swimming pool with plenty of sun beds and also Spa and Gym with a shared pool bar serving food...

Special Information

This accommodation has previously been known as : Iberostar Mencey Hotel, Sheraton Mencey Hotel

Address: C/ Dr. Jos Navieras 38, Santa Cruz, Tenerife, 38004, Canary Islands Telephone: 0034 922 609 900

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