Palm Wings Ephesus Hotel And Resort
Kusadasi, Bodrum Region

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Holidays at Palm Wings Ephesus Hotel And Resort in Kusadasi, Bodrum Region
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  • Holidays at Palm Wings Ephesus Hotel And Resort in Kusadasi, Bodrum Region
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Rating 5

A modern and elegant hotel set directly on the beach offering good service, stylish and relaxing amenities.

Based on 1698 reviews

TripAdvisor Traveller Rating


Facilities

  • Sports facilities
  • Satellite/TV
  • Elevators
  • Kids Pools
  • Kids Playground
  • Payable Laundry Service
  • Conference Facilities
  • Spa Facilities
  • Fitness/Gym Facilities
  • Indoor Pool
  • Safety Deposit Box Rental

## Please note that to stay in Swim-Up Family Rooms children must be nine years old and over. ##

Palm Wings Ephesus Hotel And Resort is set in large green gardens with 3 separate swimming pools, water slides for adults and children and sun terraces with loungers and shades.

Further leisure facilities include a Spa, tennis courts, a fitness gym, basketball, volleyball, pool and table tennis tables. The Spa has a large indoor swimming pool (seasonal), a jacuzzi, a sauna, a Turkish hammam, a beauty centre and massage treatment rooms. (Services with local charge).

There is a main restaurant and a roof bar and restaurant both offering Turkish and international cuisine; a snack bar offering drinks and snacks and a lobby bar which is open 24 hours. The hotel has an amphitheatre with outdoor stage and organises regular entertainment as well as a mini club for children aged 4-12.

Amenities and services available to guests include reception, wi-fi, an information desk and concierge service. There is also a hair salon, a gift shop, a nursery, 24 hour room service, medical assistance, conference facilities and laundry/dry cleaning service (all with local charges).

Local charges may apply to some hotel facilities and others may be seasonal.

Rooms

Accommodation comprises double/twin rooms, large rooms (with double/twin beds and bunk beds) and family rooms, located in the main building or the annexe buildings in the garden. Most rooms have a balcony and all have views to the garden, the sea, the pool or the mountains. Family rooms have 2 bedrooms and some have direct access to the pool.

Standard room amenities include free wi-fi, TV, telephone, a kettle, a hair dryer, a safe (local charge), heating and air conditioning.

Local charges may apply to some hotel facilities and others may be seasonal.

Special Information

Please note; rates displayed are not available for nationals where the hotel is located. Please see clause 3.1 of our terms and conditions

Please Note: All visitors to Turkey will be required to purchase their entry visa via the Turkish Government website www.evisa.gov.tr prior to travel.

This accommodation has previously been known as : Surmeli Efes Hotel

Location

The hotel is located directly in front of the beach in the Bay of Pamucak and in easy reach of historical sites and tourist attractions. It is approx 6km to the centre of Kudakasi.

Kusadasi is 84km from Izmir Airport and 124km from Bodrum Airport.

Address: Efes Antik Sehir Plaji Kusadasi, Pamucak Mevki, Kusadasi, KUSADASI, 35920, TURKEY Telephone: 0090 232 893 1096

Palm Wings Ephesus Hotel And Resort Reviews

Customer Rating 4.1 / 5 from 33 Customer Reviews

Holiday Date:1st Aug 2017
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Double Or Twin - Sea View
Board:All Inclusive
(3 suns)

Turkish hotel, Turkish entertainment.

Holiday Date:31st Jul 2017
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Double Or Twin - Sea View
Board:All Inclusive
(3 suns)

The hotel room was rubbish. Never book again, max 3 star hotel. The garden and the sandy beach 5 star, the rest 3 star.

Holiday Date:30th May 2017
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Family 2 Bedroom - Annex
Board:All Inclusive
(5 suns)

Lovely hotel, spotlessly clean, friendly staff, fab Animation team and all right on the beach with Kusadasi and other places of interest nearby.

Holiday Date:24th May 2017
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Double Or Twin
Board:All Inclusive
(5 suns)

3rd time here now, can't fault it. Staff were super couldn't do enough for you. Rooms were modern and spotless. Free safe deposit box. Free clean pool towels every day. I'm a fussy eater but ate every day and also 4 a la carte restaurants you can pick to visit once a week. Location is about 15 minutes taxi drive from Kusadasi centre at a cost of 35tl or £7 for the family. 5tl or £1.20 per person on the bus. Really family friendly hotel with great entertainment staff and all on flat ground for disabled. Walk straight out onto beach. 3 large pools, also children's separate play area and pool. Also great slide pool. We are going back again in August. Highly recommended hotel.

Holiday Date:10th Aug 2016
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Double Or Twin - Sea View
Board:All Inclusive
(3 suns)

The hotel is situated on its own private beach. There are three large pools and several smaller pools. Plenty of sun loungers both on the beach and around the pools. The hotel and surrounding gardens are beautifully kept and clean. We had a fridge and safe in our room, however the safe was not very secure. It was just sat in the wardrobe and not bolted down. Anyone could have simply picked it up, put it in a suitcase and made off with it! As the maid left our door open on a couple of occasions, we were lucky that that didn't happen to us.

There were only a handful of English guests in the hotel when we stayed (August 2016). In fact there were hardly any European guests at all. The guests were mainly Turkish, and most were very, very rude! Most of the Turkish staff however were lovely people. On the down side, the food is terrible. It was almost always cold. The plates and cutlery are dirty. Every time we went into the restaurant we had to clear a table ourselves before we could sit down. We also then had to search for cutlery ourselves.

There is nothing at all outside of the hotel, although there is a taxi rank directly outside the entrance. A dolmus to Kusadasi also runs frequently every day. It takes around 15-20 minutes to get to Kusadasi where there is an abundance of shops, bars and restaurants.

I have stayed at this hotel many times before when it was called the Surmeli Efes. Palm Wings have just taken over ownership and standards/staffing levels have significantly dropped. If we complained about anything we were constantly told that 'the hotel will be better next year'. We were not interested in 'next year', only this year. This holiday was not cheap and we feel that we should have been afforded the same quality as the guests who would be staying in 2017! Would I go back, probably not!

Holiday Date:5th Jul 2016
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Single - Side Sea View
Board:All Inclusive
(5 suns)

Excellent all round hotel, room was big and cleaned daily, free water and soft drinks in the fridge. Staff were great and always happy to help.

Holiday Date:6th Jun 2015
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Family Room - Side Sea View
Board:All Inclusive
(3 suns)

Not a 5 star resort as it needs an uplift. Very old.

Holiday Date:22nd May 2015
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Double Or Twin - Sea View
Board:All Inclusive
(5 suns)

The hotel and staff were fantastic, a couple of small problems were dealt with immediately. Rooms were lovely and clean and kept that way everyday.

Holiday Date:6th May 2015
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Family Room - Side Sea View
Board:All Inclusive
(4 suns)

Hotel was spotless, food was good. If we had any problems they were sorted straight away. Just be careful if you get asked to go to Murphy's Bar in the town for a meal. They say they will pick you up and drop you off but don't explain that you have to have the set menu.

Holiday Date:6th May 2015
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Family Room - Side Sea View
Board:All Inclusive
(5 suns)

Hotel was great, lovely and clean and food was good. If we had any problems they were dealt with straight away.

Holiday Date:2nd May 2015
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Double Or Twin - Sea View
Board:All Inclusive
(5 suns)

Holiday Date:10th Apr 2015
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Single - Side Sea View
Board:All Inclusive
(4 suns)

Rooms were spacious and clean. Food was good. Staff were polite and friendly. Would book again.

Holiday Date:20th Oct 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Superior Room - Sea View
Board:All Inclusive
(5 suns)

Nice beach. Nice room. Plenty of food and drink. Nice reception. Lots of seating space in different areas. Great price approx 350 pounds all inclusive. Felt safe. A few pools.

Holiday Date:5th Sep 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Superior Room - Promo
Board:All Inclusive
(4 suns)

Good location with own beach and a comprehensive range of facilities but a few miles from town (£12 in taxi). Plenty of sunbeds over 3 pools. Free pool towels, replaced as needed. Food plentiful and varied. Accommodation good, clean, looking recently upgraded (10th floor). Safe in room (2 euro per day). Own fridge with complimentary soft drinks on first day and replenished water every day. Service generally good although local drinks in AI a bit limited. Staff generally good although some with limited English. Overall very good.

Holiday Date:23rd Aug 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Superior Single - Sea View
Board:All Inclusive
(5 suns)

Great stay. I went in peak season but was still able to find quiet places to relax. Lots of food choices.

Holiday Date:28th Jul 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Superior Double Or Twin - Side Sea View
Board:All Inclusive
(2 suns)

Room too small for 3 people. Dining room chaotic, very long queues. Entertainment very poor.

Holiday Date:7th Jul 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Family Room - Pool View
Board:All Inclusive
(3 suns)

We were initially put into a room that I would only describe as a two star. We asked to be moved and we got a room in the main part of the hotel on the 10th floor. Room 1002 was really nice but the air con was not working and we felt as though we were living in an oven. The hotel shuts their main air con off at 10pm. No 5 star hotel would ever do that. There was a fridge in the room but this was only stocked with one two litre bottle of water per day. Waste of time really. The hotel has a mosquito problem and I had 35 bites in total and my son had about 10, (these were aggravated by the lack of air conditioning) which meant that I never had a full nights sleep. We even had the maintenance man up at our room at 11pm and he agreed it did not work but nothing was ever fixed. They had a machine go round that put something into the air to try and fix this but we ended up staying in the main hotel bar every evening to try and avoid them, there was no music or anything in there.

The main pool was big and clean and the back pool was were all the fun was managed by the entertainment team who were brilliant; if it wasn't for them I would give this hotel a 1 to 2 star rating. The main pool area was hosed down every night but the back pool wasn't and there was loads of ants crawling about. The beach was lovely but I wouldn't say really clean either.

The staff were okay and friendly enough. The main dining area was atrocious and I am being kind. Queuing for my meals when I am on holiday is a disgrace. We used the main dining hall for breakfast and dinner and it ruined our holiday for us. The Russians and Romanians were so greedy and would often take far too much food, leaving empty dishes for the rest of us and then you would see half of it being thrown away in trolleys that were pushed around the dining hall. I have never been in a hotel that has done this before. Instead of the waiters taking the dirty dishes to a designated point, they would push these huge trolleys about collecting dirty dishes and wasted food while you are eating your meal! The dining room was so busy with people scrambling everywhere grabbing food and trying to get a table. I did speak to the manager of the dining room but he said he had heard it all before, was aware that people were not happy but could do nothing as the higher management team refused to listen. There are a couple of staff that wonder round the hotel with little diaries. I asked one of them what her job was and she said guest concierge. Honestly! get rid of them and use the money to solve your problems.

Holiday Date:7th Jun 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Superior Room - Sea View
Board:All Inclusive
(4 suns)

Lovely clean pools, rooms and facilities. Food repetitive but always found something to eat. Staff customer service much improved on last year. Very helpful and polite.

Holiday Date:24th May 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Family Room - Pool View
Board:All Inclusive
(5 suns)

Very good staff and hotel experience.

Holiday Date:21st May 2014
Accommodation:Palm Wings Ephesus Hotel And Resort
Room:Superior Room - Garden/sea View
Board:All Inclusive
(3 suns)

Fridge in the room with fresh bottle of water daily. Maid service also daily providing white large bath towels and decent size hand towels. There is a safe in room charged at 2 euros a day, but no tea or coffee making facilities. Free wifi in the hotel which we could receive even on the 7th floor. The pools were kept very clean no sign of scum at all. On the beach and round the pool the loungers were plentiful. No one seemed to reserve loungers like in previous hotels we have visited. Food was varied and freshly cooked outside on the balcony area. However the other European guests are greedy taking too much food and leaving it and descending like a swarm of bees on any fresh bowls of cherries or strawberries which were put out. They seem to collect their deserts before their starters.

There are ramps for wheel chairs and baby pushchairs throughout. Staff very friendly and English is spoken. Drinks are easily available and their wine is not bad. At the gate to hotel there is a man who will call and get the local bus to pick you up and take you into Kusadasi for 4 Turkish lira each. Also in Kusadasi there is a man in a straw hat who makes sure you get on the right bus to get back to hotel. Looks at your wrist bands. Buses are frequent. Murphys bar in Kusadasi is well worth a visit. Excellent food and entertainment. The staff look after you. They will collect you and take you back to the hotel for free.

The reason I have said 3 star is that the hotel doesn't pay much attention to small things. Chipped plates and bowls. Glass stems chipped. Hole in sheet on one occasion and a burn on the tablecloth. A socket outside our bedroom was loose and our patio door did not lock. Maintenance looked at it twice to no avail but we were on 7th floor and balcony was almost inaccessible from next room. These little things did nothing to spoil our holiday but shouldn't happen in a five star hotel even if the rating is Turkish five star. We had a great holiday and met some lovely people and might possibly return in a year or so.

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Please note: the comments above are the subjective opinions of customers and not of sunshine.co.uk Ltd

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