Mr D Miles, Bristol

Upgraded to a superior room and it was far from it. Staff were rude. Food was rubbish. And they gave us tiny towels.

Mr J Smith, Witney

Mr W Saunders , Christchurch

Had bad start, room very small, no view overlooking cars and grass bank so paid to upgrade to junior suite overlooking pool. Room very clean and spacious only problem no English TV, only BBC World News. Food average, drinks ok, entertainment poor. Don't think we will stay here again.

Mr Y Tessier , Stoke-on-trent

Bedroom clean, pools clean, food nice, location is 5 minutes from town centre.

Mr M Jones, Whitstable

We stayed in a great room 2106, it had a large double bed and a settee bed for the girls. The view was over the pools and we where in the main building of the hotel. The food although buffet was good and various with unlimited ice cream for the kids!

As for the hotel itself, the staff were polite and kind to the children. There were some problems with the lifts but they where sorted straight away. As for parking there was no parking at the hotel but you can park on the streets if you do not mind a climb.

It was a great stay with a great company and we will visit again. Thank you.

Mr L Gosling, Blackburn

Rooms are tiny, staff are rude and unpleasant. My room had no fridge which we had paid for, the sun loungers were generally full of towels for 8am every morning and on several occasions people would leave them all day with towels on and turn up at 2pm in the afternoon to use them. The key cards for the doors are complete pants and we spent half the holiday queueing in reception to have the key cards reprogrammed. I made several complaints whilst there. All Inclusive is from 10am 'til 23.45, yet the pool bar doesn't open until 11am. On numerous occasions the pool bar ran out of ice creams for all inclusive customers, when asked if more were available the pool bar staff just replied that, the fridge was empty. We advised them that All Inclusive 10 until 23.45 meant what it said and there should be ice creams made available between those hours. Beer is served in 25cl plastic glasses, and only two per person all day and all night, rarely could you enjoy the night due to constantly queueing for drinks in queues 15-20 people long. I think it's safe to say we won't be returning to this hotel.

Mr J Chudleigh, Whitstable

Overall a good hotel, good location close to the main resort and about 10-15 minutes walk to two great beaches. Rooms are a little dated but clean. Food was very good, lots of choice, although rather busy the week we stayed. Overall a good hotel for the cost, I would rate 3 star not 4.

Mr D Luff, West Wickham

Overcrowded. Had to pay for sunloungers at the pool, restaurants dated, poor breakfast.

Mr M Huczko, London

Nice place, good hotel, nice pools, clean rooms. 3 minutes away from town centre. Good food, highly recommend and the weather was awesome.

Mrs D Houghton, Walsall

Our experience was poor due to the customer service we received on arrival. The staff made an error with our rooms and were unwilling to change them. When asked to speak to the manager we were fobbed off with several petty excuses. The staff were racist and failed to give both my mum and I the same same and attention we noticed other customers were receiving. After 6 hours of complaining and my husband's intervention our rooms were changed. Had I or my mum complained I doubt our rooms would have been changed. We were disgusted by this especially as our two young children were tired and hungry had to endure that.

Our initial rooms were small and dirty. One room had vomit on the balcony. Our room had a phone but which was missing the phone line. When I went to reception to inform of this the staff just laughed at me. But after I showed them the picture they promised to send an engineer, who surprisingly never came. The activities for children were poor. The cleanliness was poor.

Mr D Gallagher, York

This hotel can best be described as 'faded glory', with some money it could be restored to a beautiful hotel. The rooms are OK, block one rooms are best - we were put in block 2 first and the room was not fit for our purpose (2 adults with 3 children). We had to tackle reception twice and be confrontational to get our room changed, initially we were lied to and told that no larger rooms existed, eventually we were moved and the second room was nice. The food was good. The staff were not particularly friendly. There was no information in the rooms about the times of any activities or services in the hotel. The football court was used as a car park. We never managed to get hold of the animation team (their room was always locked) to get rackets for the tennis court. Pleasant children's play area spoiled by old metal exercise equipment dumped in there in a big heap. No atmosphere in the bars. Lloret was nice as it was quiet at this time of year.

Mr D Jobanputra, Milton Keynes

Hotel location very good, away from noise but near to the beach which was what we wanted. Did ask for our room to be changed on the arrival as it had twin beds and we asked for a double which was dealt with on the next morning. The rooms were cleaned everyday with new towels and toiletries. No fridge or tea making facilities, may be because we booked an economy room but did not expect this for a 4*. The a/c was good which was a bonus as temperatures up to 28/30 degrees. The staff were helpful even though most could not understand English. We booked half board, the breakfast was okay lukewarm and dinner was also okay with varied variety but pork and fish most of the days. I would definitely not rate this hotel 4* as the room decor and food was below average comparing to other 4* we have stayed previously on a similar budget.

Mr D Mills, Rugby

I was so worried when I saw some of the reviews but it was honestly fantastic.
Room was great, cleaned everyday to a great standard and there was fridge, safe etc. loads of towels and toiletries etc. Food was really nice, every night there was a salad cart, a pasta dish, a soup, bread rolls, some form of potato, so chips, roasties, jacket potatoes, hash browns, potato gratin etc. There was always a form of grilled meat for eg pork, chicken, pork chops, bacon grills, burgers and sausage. There was always a fish dish, a paella dish and a stew or casserole etc. Snacks were crisps and ice creams etc, but I would say if you can upgrade to all inclusive vip then you get hot dogs, the more expensive ice creams like magnums etc as you know what the kids are like they want what they can't have. Drink selection was great, I lived on mojitos and pina coladas. Very close to the town but tucked away so that it was quiet and safe. Sunbeds I would recommend you go and get before you have your breakfast so you get a prime spot, we used to go down at 8 get the sunbed then go for breakie, or my other half would go down while I got kids ready. The information centre was so good and tennis courts etc were easy to book. The spa was great and even the cheaper massages were fantastic. I cannot rate it highly enough, I would definitely go again and my children adored all the staff and all the facilities. Only thing I was slightly disappointed in was the petit grill restaurant which you can pay for one night or get a complimentary one if you are all inclusive vip, don't get me wrong it was not awful but it just was not what I expected and do not think it justifies the 30 euro price tag but please don't let me put you off as I'm a bit fussy when it comes to my food, the kids and my other half enjoyed it though.
Great place.

Mr C Flinton, Ripon

Too many steps, bar staff grumpy, excellent staff in kids club.

Miss K Higgins, Stockport

The hotel was very clean and the staff very friendly. Although most could not understand English. The hotel definitely catered more towards German, Russian and Spanish visitors. Most information in the hotel was not offered in English so finding out information about the area was a struggle. We were all inclusive and there was always a large section of food during meal times. So we could always find something we would eat. Snacks were available from the bars throughout the day. For example crisps, ice creams and sandwiches. The drinks from the bar were also a surprise as rather than serving what you come to expect on an all inclusive holiday the own version brands of drinks we were actually served branded drinks and there was a varied selection. The pictures of the hotel don't do it justice as we were very impressed with the gardens and terraces and water features. Because there were 4 swimming pools none were overcrowded. The hotel room was what I expected from the pictures which was quite nice. We stayed in a gold room which came with a large balcony two beds and a sofa bed with a TV and small minibar/fridge. Safes were also available to rent. The noise from neighbours was quite loud especially in the hallways. The area around the hotel was very busy with plenty to do, plenty of nightlife. The hotel is set back just the right amount to be away from the busy strip but still within walking distance. We enjoyed our stay here.