Mrs S Hammond, Wednesbury

On arrival room was set up for 2 adults but there was 3 of us. We reported it and they returned with a put me up bed, but it was broke. We also had issues with leaking ceiling; water coming through from room above. Only had clean towls 2 times out the 2 weeks, luckily we had taken our own. Food very poor. I have stayed in hotels in Bulgaria before but this was the worst for food. We felt every time we made a complaint no one listened. The staff were very rude and we felt we could not approach them. On our day of leaving the hotel we were waiting for our taxi but it did not turn up at the time stated. We asked the lady on reception if she would ring them for us but the answer was a very blunt no. Shame really as this hotel could be very nice with a few changes.