Mrs L Jones, Herne Bay

Had to change room three times. Wall light hanging of. No electricity then a flood. Finally got an up grade ( at our expense) however tea and coffee not replenished, balcony with a 6ft wall and no view and broken table which remained there all week. TV with no signal. And a mug with a broken handle. Seen better rooms in a travel lodge.

Mr G Pritchard, Sandbach

Amazing hotel, very friendly staff and great service round the pool. Excellent restaurant, barbecue on a Thursday a must.

Mr S Bull, Taunton

The rooms are lovely, but a bit on the small size so booked a deluxe double. Staff are amazing very attentive and helpful.

Mrs A Mchugh, Huddersfield

Love the hotel and staff but the room had a few issues. Plunge not working and light bulbs not working. We were in a deluxe suite so it really should have been checked first. Apart from that excellent food, great as usual.

Mrs S Brown, Gillingham

Perfect holiday. Lovely hotel in great location with excellent staff. Nothing was too much trouble. Great chill out area where you are thoroughly spoilt with close personal attention. Excellent food and cocktails to die for. Will definitely return.

Mr S Lewis, Holyhead

Stunning top class hotel with amazing staff!

Ms J Clarke, Crawley

Ms J Clarke, Crawley

Wonderful hotel in a central location. Luxurious facilities (esp the suites). One of the best restaurants in Hisaronu and an amazing spa. Plenty of sun loungers, pool a bit cool though.

Miss B Pearce, Pontypool

Pinehill is an amazing family run hotel where you are treated like royalty. The food is wonderful and massive portions. Rooms are clean and overall spotless. New chill pool, waiter service, nothing is too much trouble - ask and you will get.

Miss A Deighton, Hull

Very good hotel, friendly staff and great deluxe studio hotel room.

Mrs K Morgan, Cinderford

Amazing hotel, amazing people and staff are out of this world, even the owner comes round to greet you most days.

Mr J Mchugh, Huddersfield

Excellent hotel fabulous food and staff. Really good. Very central with lots of bars nearby.

Mr J Ewen, Aberdeen

The staff seemed to be more interested in regular visitors. On one occasion they tried to over charge our bill. On speaking to other guests this seemed to be a regular thing. We were unable to keep our room on even although we asked a week in advance and they weren't very helpful with the situation. The rooms are great, showers a bit small but nothing to cause a problem. Housekeeping time was irregular, a few times room not cleaned as we return to room by 4pm and still not done. So when knocked to clean we said no as was needing a nap before going out, we had been out of room since 8am. Amenities in room were excellent, water given each day, toilet rolls, tea bags and coffee also. If you wanted a sun lounger you had to get up by 6am as regulars claimed most of them and staff did nothing. A note was put out about claiming loungers but ignored by regular guests and again they got away with it. The chill pool was good although the the supervisor of said pool was a bit rude as he kept making comments about my partners voice, who in fact has medical problems since a young age and has scar to show for it. All in all won't be returning there and wouldn't recommend it.

Mr R De Grussa, Aberdeen

Rooms were perfect, slippers in room, vanity pack in bathroom, bottled water everyday, tea, coffee, topped up, cleaner was the best. Had to get up very early first week to get sun lounger as by 8 o'clock towels were on but no one came down till late. Pool staff only spoke to their regular guests who return every year, being our first time here they did not bother with us. We were asked to pay for the same drinks twice, were told we had not paid when we did, after speaking with other guests they had the same problem being over charged seemed to be a regular problem.

Ms T Sole, Hitchin

Staff great and little extras very welcome.

Mrs J Hails, Bristol

The staff were amazing, nothing was too much trouble, anything you needed it was sorted. The rooms and communal areas were spotless, towels and bedding were changed regularly, maid service everyday. The reception staff were friendly, helpful and again nothing was too much trouble. Would recommend highly as one of the best Hotels in Hisaronu.

Mr K Sobers, Liverpool

Excellent facilities, great location and attentive staff. Pool is a bit small for the size of the hotel and prices were a bit more expensive than the rest of the resort.

Mrs J Lowe, Coventry

Fantastic hotel and staff - tea and coffee making facilities in room and bottles of water in room every day.

Mr E Schroter, Worthing

Outstanding staff. Outstanding food. Spotlessly clean. Thickest sunbed cushions of any hotel we have been to. 10/10.

Mrs K Burchett, Derby