Mr N Mitchell, Sandown

Food looked fantastic but tasted all the same. Only the main restaurant open. With the exception of the Animation and Kids club staff, very few of the staff smiled, especially main reception - when we arrived I thought someone had died. The place is immaculate very clean and tidy. But the lack of smiles made it feel very cold.

Miss E Whitelaw, Glasgow

Oh it was perfect, the hotel and resort was fantastic, much better than expected as it's been renovated since the web-site photos have been taken. It's a children's paradise, I've never been anywhere where it's all about the kids and the adults too but mostly for families. Beautiful place, people and resort - I can't rave about it enough and I can't wait to go back again - heaven on earth comes to mind.

Mr P Mullowney, Lincoln

Ok but customer service not great - lots of scowling.

Mr S Mathie, Glasgow

Couldn't fault anything about it. The room was spacious and kept very clean. The food was fantastic and was accessible almost 24hrs a day. There was even a poolside pizza bar, waffle bar, crepes bar and ice cream station over and above a food buffet at the main pool bar. The gardens around the complex are immaculate. The illustrations of the hotel on your site and most review sites are all out of date. The hotel has recently upgraded the entire children's club area and added a fantastic six ride aqua park. Finally, the staff are excellent. They are very friendly and enthusiastic without being overpowering. The evening entertainment was terrific and very professional. Will definitely go back.

Mrs J Bell, Basildon

Papillon Belvil is the best hotel I have stayed in Turkey. The choice of food is amazing and to a great standard. Drinks are plentiful and served in glasses - apart from around the pool. The hotel is spotlessly clean at all times and the air conditioning works wonders. We could not find any fault with the hotel and its staff and would happily go back again.

Mr M Cordier, Deurne

Good organisation and friendly staff.

Mr M Cordier, Deurne

Friendly staff and good service.

Mr S Evans, Denbigh

Set in a quiet but beautiful location, hotel and its facilities excellent. We have been twice and could not fault anything. Lots going on in the day if you want to join in, and the kids club very good. Entertainment at night excellent. The entertainment team and all staff are amazing as was the food, so much choice and if you fancy an A la Carte meal they have several restaurants to choose from.

The rooms are cleaned daily and they stock the fridge with various drinks which are all part of the all inclusive. Pool areas immaculate as is the whole complex. Plenty of loungers provided with the cushions on so a lot more comfortable. If you don't fancy staying around the pools they have loungers on the beach with large parasols. Safe provided in the room free of charge and towels changed daily as well. They provide towels for the pool/beach which you can change as munch as you like.

We went as a large group ages varying from 6 to 50 and everyone enjoyed it. Look forward to going a third time. The staff are so helpful.