Serenity Fun City Hotel & Resort
Makadi Bay, Egypt

Mr A Mosa, Crawley

Rooms ok, food not a lot of choice, pool ok. Hotel don't have enough staff, 2 lifts in the whole resort which are not in the hotel area or water park. No way of finding out if you're entitled for kids to get wrist band free for the Lunar Park, staff were good and friendly.

Mr M Anderson, Barnsley

The rooms were very basic, they looked tired and were in desperate need of redecorating and a good clean. Upon entering the room my partner stood on a shard of glass which was on the floor which must have been missed from the cleaners, not the greatest start to the holiday having to remove glass from her foot and then clean up the blood from the floor. The tiles around the pools were a death trap, I received a 2 inch, very deep cut to my foot from one of these tiles just 3 days into the holiday which left me hobbling around for the duration of the stay, unable to put my weight on it, this understandably totally ruined my holiday. My kids feet and hands were full of small cuts from these tiles, towards the end I was sick of having to put plasters on them and continuously console them every time they got hurt, their shorts and swim suits were totally ruined.

Theft was also an issue for us whilst we were there, we had both our kids snorkelling masks stolen, my partners hat, money that was left in the room and a strange event of my camera and video camera going missing, only to be found just seconds later after I spoke to the hotel manager. The funny thing was is that we never left the room with it on the night they said it was allegedly found, I made sure they were left in the safe afterwards, very concerning! For the first week of our holiday we were bombarded with people selling excursions, no joke, we were approached 7 times before we could find sun lounger to lay on, it was ridiculous, day after day after day. Next was the music throughout the day, my kids are 6 and 9 and the last thing I want them to have to listen to all day is music with strong language in it. I'm not talking the odd mediocre profanities now and again, I mean strong F this, F that and other words I wouldn't dare write on here. As a family resort this was disgusting! We complained multiple times but it didn't make any difference what so ever.

The food was OK but nothing to write home about, after a couple of weeks of eating the same stuff and getting the runs and stomach cramp I was ready for a good Sunday lunch when I got back. One night one of the other guests had their birthday to which we arranged a meal in one of their restaurants, it was a total disaster. They messed up everyone's order, it took almost 2 hours for us to receive our main course and to top it all off they wanted to charge us for the champagne that we ordered but never got. The worst moment was when they forgot to get the kids drinks, when we asked for them one of the waiters approached our table and slammed a bottle of pop on our table and left it there and walked off. At this point we left the restaurant not even finishing our mains, very embarrassing for us all especially when it was for someones birthday celebration too.

The only reason I gave two stars was because of the Animations team and our Rep, Jo. The Animations Team were amazing, they were so good with the kids and kept us entertained the whole fortnight despite the resorts obvious issues. Jo was so helpful throughout, basically anything you needed she was the one to go to, a true asset to the Serenity Fun City Hotel.

Mr A Millett, Pontefract

You will have a great time at this hotel. The entertainment team are fantastic particularly Sian and Charlotte. You will get a sun lounger around the main pools anytime up to 8am, however there are plenty available all day up near the water park. There are 5 a la carte restaurants with the Royal, Asian and Mexican the pick of the best. Meals are at best ok with limited choice. Ice cream only available for 1 hour during day. Kids rides are excellent. The grounds pools and rooms are in need of repair and redecoration. The swimming pool and paved pathways contain raised/cracked tiles! Room contains a free safe and you receive water each day, sometimes soft drinks. The guest relations manager Jo Charlton is fantastic, you have a problem she will sort it. The staff seem a bit thin on the ground and overworked. A special mention to the lifeguard Mohammed Zakaria who rescued my son after he got into a bit of difficulty in the pool after swallowing water whilst swimming, he also removed some thorns from his foot that he got from a plant he walked on! Jo and Zac are a real asset to the hotel. Scuba diving off the pier is a must. You do get hassled a lot off the spa reps and touts trying to sell you stuff, this is something the hotel need to curb. Make sure you barter like hell with the shopkeepers in the hotel, they tried selling me some scuba goggles and flippers for £55, which I finally got for £16. Make sure you take English money to resort as the exchange rate is better at the hotel (23 l.e to £1.)

Mr E Khouzam , West Drayton

I have been in many all inclusive hotels in Hurghada so I was expecting the same more or less! But this hotel exceeded my expectations in all the ways starting with management and staff were doing their best to make my stay enjoyable and memorable. Nothing is too much for a professional and friendly staff. Food was very good with a lot of varieties including everyday BBQ to suits every taste. Room was spotless. Garden area was very well maintained. Entertainment with different show everyday. It is a family friendly resort and definitely highly recommended.

Mrs A Ahmed , London

The hotel was amazing and I would like to say a big thank you to Ahmed who work at the reception with his great service.

Mrs A Bielen, Lanaken

Very clean, big rooms. Pools and aqua park are great. Food was normal. Very polite and friendly staff.