THB Tropical Island
Playa Blanca, Lanzarote

Mrs G Hebden, Manchester

Rooms are lovely, clean and modern. Resort is good, lots of pools. Children's entertainers are great. Food choice OK and good quality. Only negative is the long queues at bars for drinks and snacks.

Mrs L Duffy, Southport

Accommodation beautiful. Lovely surroundings. Picturesque. Food average. Entertainment below average.

Mrs W Hill, Glasgow

Lovely complex and extremely clean and tidy. We found the food excellent with lots of variety. Staff helpful and friendly. Only slight issue was the queues at the snack bar (at times) and the entertainment dome (all of the time). Only 1 person serving in the dome most of the time and the average wait was 25 minutes. I think this is deliberate though so that all inclusive guests don't drink too much! Only other negative was the weather but that's nothing to do with the hotel. It was extremely windy, to the extent that the parasols were blowing over and it was a real struggle to play catch in the pool! Would visit Playa Blanca again for this reason.

Mr S Pietruszewski, Witham

Mr S Pietruszewski, Witham

A lot of rubbish close to bushes and trees. They do clean rooms every day.

Mrs E Aiken, Aberdeen

Not a 4 star hotel, missing any personal touches, breakfast far too busy and lacking in service - not staffs fault they are just overworked for amount of guests. No attention to detail, tables not set, plates not cleared, food not replenished, long queues for food that could be better managed. Plates cold, food lukewarm, food served just not up to standard for a 4 star rated hotel.

A/C poor in room, premium rooms clean but basic. No help with luggage after checking in and lack of trolleys to assist with the long walk to apartment with 6 cases. Premium guests supposed to get key fob for back gate - told on check in that there were none left - come back another day just not good enough. Kids club - visited one morning and there was around 25 children checking in and one adult on duty, voiced my concern and was advised there were more staff coming. I waited at the play park for 15 minutes and no extra staff appeared. I certainly didn't leave my 2 girls with the club and didn't go back due to concerns with staff to children ratio.

Mr A Braseby, Tadley

Nice complex with a good variety of swimming pools. Undergoing a very large refurbishment at the moment as some areas looking quite worn. Will be interesting to see it when completed. The Animation team were excellent and extremely patient and good with the children. Loved all the Club dances! Very good family complex

Mrs C Boocock, Leeds

Very friendly, clean accommodation, lovely place for families.

Mr K Lamb, Ilfracombe

Mrs J Gildea , Preston

Lovely place to stay for families. Entertainment in the evenings was mainly for children. All staff work very hard and reception staff particularly friendly and helpful. The main pool was unfortunately very cold.

Mrs J Glass, Gloucester

We stayed on a self-catering basis. The apartment was a good size and was clean and bright. It contained everything we required for our week. Wouldn't have wanted to cook a meal though as only hobs and microwave. Staff were all really hardworking and welcoming.

Mrs K Geeves, Ilford

Cannot fault the hotel at all. Grounds are well maintained. General cleanliness all around was 10 out of 10. Staff were all very nice except one barman in the dome. Beach was an easy quick 10 mins walk. Food had a great selection, always able to find food. Xmas and new year Gala dinners were lovely.

Mr G Lagden , Romford

There was quite a lot of building/refurbishment going on. Room was clean but a bit dated. Staff very friendly and helpful. Will definitely return with the grandchildren.

Mr R Mccready, Bangor

This was a very good complex, food excellent (plenty of choice), very courteous and friendly staff throughout. Only one down side that we found that there was not a bar / lounge to chill in after meals etc other than the village tavern bar which was a bit loud and not very comfortable seating arrangements. All in all another good holiday experience supplied via sunshine.co.uk.

Mr A Hempsall, Lincoln

Half the complex was closed due to refurb. Only one main restaurant available for everyone which at times was difficult to get a table. Food wasn't the best with little choice and dishes not refilled when emptied, for example one night roast turkey was on the menu, we arrived at 7.30pm (so another hour and a half left for dining) but there were only a few scraggy bits left. Another turkey was not brought out, instead the pizza was spread out to fill the gap! The pools were cold and we thought there would be heating in mid November so my grandson who is 3 never got to go in the pools. The entertainment was absolutely diabolical! Most of the reception staff were very helpful but one girl in particular was very rude and unhelpful and butted in whenever we were having a conversation with any of the others.

Pool area near our room was lovely and quiet and the rooms were very nice, we stayed in the upgraded rooms. They were kept lovely and clean and the extra 'goodies' we received on arrival were much appreciated.

Mrs A Moore, Sittingbourne

Had a lovely holiday here, staff were great if we needed them. We were self catering but there is a strong all inclusive element which wasn't really to our liking, although not the hotels problem. Rooms were clean to an acceptable standard and clean towels whenever we needed them. Town is a good walk away but perfectly doable and had great restaurants, bars and shops. Swimming pools and children's splash park is fantastic, especially with young toddlers, although very slippery which indicated to me that it wasn't being cleaned enough at night. It was like an ice rink at times which was no good for toddlers. Never had a single issue with getting sun beds. Animation team were great and not too pushy. Back door fob for 10 euro deposit is essential. I think it's silly to not give a remote control without a deposit, why would anyone steal one! We didn't bother as we didn't watch any tv anyway. Loved that we had a small pool right outside our door although we had to keep our front door shut all the time to avoid little ones running out as it could be unsafe, they could do with adding gates to each apartment to avoid this as in the height of summer when its boiling it would be an issue keeping the door closed. Overall, this hotel served its purpose perfectly and I have struggled to find somewhere since we returned for our next holiday that matched the pool area as this really made the holiday!

Mr C Collins , Pinner

Lively pool. Rooms need updating. Food good but not enough choice. Have to say s nice family holiday but long queue for food and drinks at pool bar. Would have been nice if there was a better bar with music for adults to go to.

Mrs N Green, Hitchin

Great place, entertainment in evening could be slightly better.

Mr J Nicholas, Bury

Staff were excellent but the Tropical did not have enough facilities on the grounds for the amount of people there. One pool bar which was a long way away if you wasn't by the big pool. One little pub/bar for night time entertainment or the dome which wasn't very good; both too small for the size of complex.

Mr R Swales, Rotherham