Sentido Mamlouk Palace Resort
Hurghada, Egypt

Mrs S Coulton, Eastleigh

It was a lovely hotel, great rooms, great staff, lovely food and made for a very good relaxing holiday.

Mrs D Bowley, Coalville

The rooms are spotless cleaned every day. The food was OK, pools were good. Fridge, safe, tea and coffee facilities, fruit basket in room. Staff were brilliant, they couldn't do enough for you. Cocktails yummy. I emailed them for a ground floor as husband had walking difficulties and we had one and a walk-in shower. We will definitely be going back.

Mrs S Drury, Manchester

The food was not very good but Ahmed the barman was excellent. Rooms kept clean but certain staff too pushy expecting tips to the point of knocking on door for them.

Mrs R Bell, Southport

This is a fabulous hotel, rooms are clean and spacious, staff are the most polite and helpful I have ever known. I would recommend this hotel to everyone.

Mrs C Atkinson, Sheerness

This was our fourth stay at this hotel and we have already booked to return for Christmas. The hotel offers something for everyone and is spotlessly clean. All the staff are a true credit to the hotel and they go out of their way to make your holiday as enjoyable as possible.

Mrs E Lee, Okehampton

The hotel is excellent and very clean. The staff are very helpful and friendly, they make the holiday a more enjoyable experience.

Mrs E Lee, Okehampton

Mr C Knight, Winsford

Great hotel and the staff were amazing! 5 star resort.

Mrs J Knight, Winsford

Brilliant hotel, staff fantastic. The only thing I could fault was the mobility aspect of the hotel, no lifts and no handrails on stairs.

Mrs A Gaunt, Chelmsford

Lovely hotel and fantastic staff. Main restaurant much too noisy and crowded with Egyptian children who were allowed to run riot. Same in lobby whilst waiting for their check in.

Mr W Heppenstall, Normanton

Mr G Conlan, Penrith

Staff were fantastic. Food was extremely tasty and lots of choice. Grill Restaurant was exceptional as was Saffi the Manager. Rooms were large, well furnished and spotlessly clean. This whole Hotel takes some beating. I will be returning in November this year. A great big thank you to every member of staff.

Mr D Burke, London

Room just about adequate, food poor and cold entertainment very bad, most staff unpleasant. Would not go back there again.

Mr I Jones, Blackpool

Miss J Russell, Burnley

Fab holiday. We were upgraded when we got there so our room was lovely, it overlooked the sea and the hotel gardens. The pool was very clean and the pool staff were so friendly they couldn't do enough for you. The food was okay in the restaurants, it was just a bit manic in there at times but we just went later on, the food in the A la carte restaurants that were included was amazing. It's great for families as the animation team are extremely helpful and friendly! And there is always something going on. I would go back, and I would highly recommend it.

Ms A Khadzhieva, Twickenham

Good points: food and pool. Bad points: cleanliness and staff.

Ms A Khadzhieva, Twickenham

It was my third stay in Mamlouk but it was a completely different experience from the previous two. First of all the hotel had changed it's orientation, now it's more like a family resort, as swimming pool was full of children of different ages which makes it really crowded and noisy.

Food was better than before, there was not a big variety but the taste was good.
The room was still the same. After the first 3 days when all rubbish bins were full and there were no clean towels I phoned to reception to complain and in 15 min I've got towels and bins were emptied. But nothing changed since then; it means that each day you need to bring drinking water to the room yourself and clean towels. After 6 days when I was tired of it I went to reception and brought the manager to my room. The last two days my room was cleaned each day. I've spoken to other tourists they said the same things about cleaning.