Bahia Playa Blanca
Playa Blanca, Lanzarote

Mr R Mitchell, Carmarthen

Very clean but needs updating.

Mr R Parvin, Fareham

We stayed at the Bahia Playa Blanca from 10th to 17th May, yes, just last week! We were dropped off at the Bahia Playa Blanca entrance on Wednesday 10th, where we found the reception unmanned (as it was the majority of the time we were there!). With no one there to help us on our arrival, we were very fortunate to be 'found' by a young family. The young father very kindly carried my case, we are both young senior citizens, up quite a few steps and slopes, all the way to the reception of the adjoining hotel. (If you're reading this, young Indian family from Glasgow, thank you so much! We couldn't have done it without you!). At the hotel reception we were given the number of our accommodation and set off amid a maze of roads/streets, back through the steps and slopes to find our 'room'. Once again, reception told us that there was nobody to take us, we wandered in the dark until a young guy from the bar took pity and gave us a few directions.

Because we were still in time for the evening meal, (6.30 - 9) we went to eat in the restaurant only to find the food was cold and dried up! We didn't realise that this was to be 'normal' for the rest of our stay. Presumably if you were ready to eat at 6.30 the food would be fine, as there was always a selection to choose from. Unfortunately for us we like to use our meal as part of our evening, so usually eat between 8 and 9, by which time the food had always become dried up and cold! We were told by restaurant staff that there were only 10 guests, so no trays of hot replenishments for us. If there had been more guests there would be a bigger/faster turnover of food. At no time during the evening meal sessions were there more than 4 guests eating! There must be so much food wastage from this hotel. As it was we had to make-do because, as we had already paid and booked for half-board, (thank goodness we weren't all-inclusive, there were never enough staff to man the bars!). We didn't have the necessary extra money to leave the complex to eat elsewhere. For a couple of evenings we decided that enough was enough and actually had to do just that, but sadly thinking that things might have changed the following evening we were back to the same cold dried up food. We were not alone in our disappointment of the food at the Bahia Playa Blanca, others spoke of 'eating out', but with no one to take our concerns to we were not in a position to make our feelings known. We spoke to our rep on our last morning, who was visiting for the first time since our 'welcome' meeting on the first morning we were there. She was very apologetic, but sadly, on the last day of our holiday this was no real consolation.

On a positive note, I must say that the food at breakfast was fine, nothing to write home about, but okay. Sorry, but the orange juice was always very watery. The rooms are excellent, very clean. The pools were lovely, and of course, it was always exceptionally easy to get a sun bed! I'm sorry but I cannot recommend anyone to go to this hotel, even at the reduced rates at the moment! There are far better hotels in the resort.

Mr A Glenville, Hull

Beautiful and clean.

Ms J Craven, Pudsey

Very quiet, just right if you want to chill. Food was ok, plenty and tasty and hot however, the bar and restaurant kept running out of glasses and the beer.

Mr A Cox, Bristol

It was very clean ,very helpful were all staff, the only thing we missed was a kettle. Food was very nice and would recommend to other people, thank you we had a great week.

Mrs S Warren-baxter, Solihull

Mrs A Duffy, Edinburgh

The hotel and facilities were fantastic and the staff were really friendly. The food was plentiful and varied. I would only have one criticism which is on arrival, as the reception is only open 10am to 6pm you went to an adjoining hotel who gave you a map to find your room - not easy in the dark and also no porters.

Mrs M Burton, Retford

Mr C Penn, Wakefield

Mr C Penn, Wakefield

Good holiday and apartments.

Mr C Penn, Wakefield

The apartments are fine, they are a good size and bedroom ok with large wardrobe, shelves, two drawers and safe. Plenty of work area in the kitchen and cupboard space, our beds were comfy, the bathroom well lit and large mirror. Cleaned, mopped all but one day. Staff and cleaners cheerful. Pool area clean and plenty of sun loungers. Well done Bahia Playa apartments.