Sonesta ES Suites Orlando
Orlando International Drive, Florida

Mr A Merryman, Ascot

The place was clean and exactly what I expected from the description. One of the best showers I've had in a hotel but lots of guests complaining they had to run water for 5 minutes to get hot water (not so in our case). Our main complaint was a blocked sink in the bathroom area. When they eventually tried to fix it they created a leak into the cupboard underneath the sink. They never managed to stop this or unblock the sink, in fact a guy came up to try and repair it on the day we were leaving told him to go away and come back when we had checked out, far too late. They do provide coffee and tea for your arrival but never stock it up again, you will have to buy. Breakfast was ok, not much choice in the way of hot food but I was happy with my bagel every day. Didn't use facilities like gym and launderette so can't comment on these. Bar area small but bar staff very friendly. Didn't hear any noise at night. Good value and would probably stay here again.

Mrs S Lapworth, Ascot

The location of the hotel is excellent; the suites are large and well equipped, but the housekeeping in this hotel was extremely poor. We complained numerous times that housekeeping was not being carried out as described and on more than one occasion returned from a day out to find that our room had not been refreshed. Front desk promised lots but consistently failed to check that housekeeping were doing what they said they were doing. This did let the hotel down badly.