Palma Bay Club Hotel
El Arenal, Majorca

Mr J Sullivan, Sutton

A bit disappointed they had closed swimming pool bar earlier than last year, no outdoor entertainment which again we were told was open this time last year so we went earlier this year to find it was worse then last year.

Mrs A Croshaw, Basingstoke

No air conditioning in room - just a poor excuse for a ceiling fan. No hair-dryer in room. No Wi-Fi unless you want to pay for it. Food not great but maybe that's because we are slightly fussy and whoever provides a yoghurt into a packed lunch in a hot country?!

Mrs H Powell, Derby

Not a family hotel at all as advertised! When we visited last month there was lots of German stag/hen groups, some had 20 or more in the group. You couldn't get near the pool snack bar as there was stag party's eating and drinking all round it leaving no room for others. Same as public walk ways, they would sit on the wall drinking from 8am each morning. Couldn't even use the pool as they was either drinking next to it or playing ball games inside the pools which are designed for the children and the staff don't even seem to care. Kids had to sit and watch grown drunken adults taking over the pool! Other than 1 member of the restaurant staff, all the hotel staff are ignorant and rude and everything was too much trouble! Rooms are decent but not cleaned well at all, our bin didn't even get emptied for 3 days it was overflowing. The hotel food is basic and not much choice for children at all. 1 star is generous for the horrendous week we had in this hotel. I most definitely will never be returning.

Mr R Taylor, Stockport

Great value for money, good decent, no complaints at all.

Mr P Rossi, Widnes

Hotel central and only 10 minutes taxi from airport. Food OK and plenty, something for everybody, petty that all the drinks including cocktails are served in plastic cups! No much of entertainment apart from bingo and Spanish dancing every night. Rooms in the Capocabana building very nice and modern (extra charge for them!). Need one more bar open as queue for drinks is too long.

Mr R Church-michael, Livingston

Hotel was great, they offered us a villa on arrival which was a lovely surprise for a young couple. There was loads of pool and lots to do especially considering it was out of season. Very clean and very nice. Bit disappointed that the snack bar wasn't open and hours between foods were difficult.

Mr P Parr, Rotherham

Ok budget hotel.

Mr P Parr, Rotherham

A good budget holiday.

Mr N Jackson, Bolton

Nice and clean. Good value for money.

Mr J Sullivan, Sutton

Enjoyed every part of the holiday but due to going later in the season no outside entertainment or bbq.

Mrs J Mathias, Tenby

Fantastic value for money. The complex has six buildings and vary from quiet, to much more lively. Several pools, some with trees around for natural shade, plenty of sun beds. The room was clean with plenty of space for the three beds. There was plenty of variety of food and you could have as much as you wanted. There was a charge for using the safe, which was the only negative point I had.

Mr D Kelly, Crewe

Nice hotel, well located, food and drink choices more than I expected including nice pre made cocktails. Some areas need updating but for what we paid excellent value for money.

Mr M Barnas, Banbury

Mr P Conley, Heywood

Mr A Russ, Cardiff

Requested safe key, had no safe key when got to room, safe had no door, took 3 days to replace safe. Bathroom door was locked, couldn't get into bathroom when they came and opened it looked like they kicked it in as all round door trim hanging off. 2 days into holiday water went off and was off all day, when it did come back on water was orange and was like that for another day.

Stayed at this complex before and stayed actually on the complex and it was good, its the reason we rebooked. But this time they put us off complex in the Sahara Hotel and was dreadful no balcony only a window which overlooked scruffy alley and directly into another apartment which meant having curtains closed all the time. Room was pokey with 3 beds all crushed together, tv was 12" portable that had no signal which didnt bother me as I dont watch tv or spend much time in the room when on holiday but would imagine it would bother a lot of other people who spend more time in their room.

Ms L War Render, Leven

Hotel rooms small and no real balcony space. Food was adequate. Staff rude. Location very poor.

Mrs J Lewin, Bampton

Not enough staff. Bar staff rude. Entertainment rubbish. Made to drink out of a plastic cup. Food iffy.

Mr P Finney, Sheffield

Miss D Hemburrow, Taunton

Was very good, rooms were a little on the small side for a family of four but was very good all round. A variety of food, a snack bar open all day three meals, weather was lush. Beds made and towels changed everyday and just a 5 minute walk from the beach.

Mr A Hynes, Warrington

Had a great time. Hotel was good. Food good. Staff helpful. New towels every day. Family friendly.