Mrs E Challinor, Preston

Great holiday but would rate this hotel as 3 star. Bar area not very inviting, usually short staffed. Restaurant ok however always a big queue at the grill at breakfast, lunch or dinner. Staff friendly, rooms clean, great location, lovely resort.

Mr A Tebay, Swansea

We stayed at the Piramide for 7 days last week of September. Me and my wife no children, All inclusive. Hotel looking a bit tired in some parts but whatever, the staff were absolutely fantastic. Rooms were spotless, fresh towels every day and even complimentary drinks in our fridge on arrival - nice touch. Air con was brill too. The cleaners, bar staff, restaurant staff, chefs and reception were a credit to the hotel. The food was outstanding with plenty of variety with international flavours even for the fussy eaters, some people just like a moan. Beer was great along with the shorts and cocktails. Even had a pizza from the bar one afternoon which was lovely. Nothing too much trouble for staff. Plenty of sunbeds any time of day.

Mrs L Smethurst , Bolton

Definitely would not rate as 4 star, one particular staff member I found quite rude when I asked for one piece of ice in my drink instead of filling the glass! Reception and restaurant staff very nice.

Mrs C Fretwell, Manchester

This hotel is never in a million years a 4 Star. Show cooking food was always under cooked, hamburgers and hot dog snacks round pool were served still frozen. Complained to the management but weren't interested one bit, got very shirty almost blaming me for not handing food back to be cooked longer, proper arrogant he was.

What I did like was my room, even though it overlooked a busy main road because I could have been given a room like the rest of the family got. Theirs was the absolute pits, the most awful view you could ever imagine. Beneath the balcony was the entrance to a car park and opposite was a block of flats that gave you no privacy whatsoever, that is unless the family washing got in the way, they certainly don't show you that on the hotel review Google map the back of the hotel and have a look at where you could end up because there is no way the management will change your room and while your on there take a look at the front of the hotel with its dirty peeling paintwork, that is what's known as a first impression and Med Playa don't care, just like they don't care about you as a customer.

Mr J Clark, Chipping Campden

Mr M Hardman, Bolton

Hotel needs updating. Room ok, fridge looked dirty but on close inspection was old and rusty. Food good, good entertainment for a hotel. I believe it is being updated in the close season. Would go back then. Staff very friendly and good location.

Mr M Eagers, Campbeltown

Sun loungers have to be reserved with your towel before breakfast or you don't get one. Use of the safe is free which is really good. Animation staff work hard but are not pushy to get you to join in. We went for a relaxing week and that's exactly what we got. Food was varied, well presented and plentiful.

Miss K Wrigglesworth, Hartlepool