Mr R Cross, Prestonpans

Check in was quick and staff very helpful and friendly. Rooms very basic, cleaners in every day, great outdoor pool and also heated indoor pool. Plenty of sun loungers, food not very good and always cold. Staff are great except for a couple of grumpy barmen. Location was just a little bit out of the way and uphill. Rooms are equipped with a kitchen and all that comes with it. Bathroom has hairdryer. Not a 4 star hotel as portrayed . Will not be going back.

Miss T Christopher, Monmouth

Very clean hotel, good choice of food, plenty of sunbeds, friendly staff.

Mr R Holbrook, Warrington

Mrs M Mccann, Belfast

I've been staying at Costa Encantada for 11 years, it's amazing and the staff are excellent.

Mr P Dybowski , Stratford

Mrs S Morris, Manchester

Hotel and facilities good only thing that lets hotel down is the bar staff who were miserable and treated all inclusive people 2nd class. An example was sending you to different parts of the hotel for parts of you're order - when I asked for a lamumba I was given a brandy and directed to the dining room for the hot chocolate! Would they have sent a paying customer to the dining room for half of their order? It really lets the hotel down.

Miss J Hughes, Huyton

Food was always cold. Entertainment ok.

Mr A Hunt, Hemel Hempstead

Mrs R Davies, Aylesford

My stay in your hotel was brilliant. The hotel was very clean and the staff were very helpful. The early morning person at reception was very nice and helpful, as I had to leave early he opened the dining room for me to have some breakfast.

Mr E Gerbis, Maidstone

Very good hotel, recommend for everyone.

Mrs M Mccann, Belfast

Mr D Harvey, Ipswich

The hotel was clean with staff.

Mr A Lancaster, Morecambe

The hotel was very clean and most of the staff very polite and helpful, except one of the bar staff he was more interested in the people on all inclusive. The entertainment for adults needs to be upgraded and the food like most hotels needs to be varied a bit more. The complex is ideal for families and there are plenty of sun beds around the pool. The location is in the quiet area of Lloret in the Fennals district which is a good ten minutes into the resort. We had no problem sleeping at night and on the whole the hotel was brilliant.

Mrs R Pogson, Rochdale

First class holiday for families. Excellent food, friendly helpful staff.

Mr P Pawlicki, Pozna%u0144

Mrs M Mccann, Belfast

Our stay in Costa Encantada was outstanding, the staff in the hotel are so friendly, they cater for all your needs. This is the first time I have gone half board and I must say that the food was beautiful. The hotel itself was spotless and the pool was amazing, lovely family retreat. Great holiday.

Mr D Sabater, Terrassa (bcn)

Rooms are clean and food is good.

Mrs R Pogson, Rochdale

A holiday aimed primarily at families which is just what we wanted. It produced the goods in all aspects.

Mrs J O'neill, Torquay

Lovely hotel. Rooms very spacious, clean etc. Food very good, pool lovely, amazing for kids. Staff are excellent. Only negative I could possibly give is that the night time entertainment is also mainly geared for children.

Miss J Vaughan, Mansfield

Nice hotel. The public areas were brilliantly clean, tidy and well equipped. The pool area was cleaned meticulously every evening and morning. The room was a good size overlooking the pool and was reasonably well furnished and maintained. We had maid service every day, but we weren't too impressed by her cleaning. There was dust on the floor every day after the maid had been and although she left bed linen after the first week, we had to put it on our beds and leave the used sheets in a pile for her to collect the next day. The restaurant was ok, but a bit small during busy times. There were two sittings, one from 7.30pm til 8.45pm and the 2nd from 8.45pm til 10pm. We were on the first sitting, but would have been gutted if we'd been on the second. It's not ideal having your evening meal so late if you've got kids or if you want to have a walk after dinner. All the shops are shut by the time you've finished your meal and there's hardly anyone on the streets apart from people walking from one bar to another. Even with the sittings in the restaurant, during busy times we had to queue for about 10 minutes. On the odd occasion, there were no tables left and we had to wait for someone to finish before we could get seated. The food was of a good standard considering the numbers they are catering for. However, it was almost always cold. They had two microwaves in the restaurant, which we quickly learned to use daily to heat our food. I don't want to sound picky, but there was a distinct lack of vegetables with the evening meals. There were always some kind of potatoes and usually one other veg. Strange, when they were putting out lovely veg (green beans and ratatouille) at breakfast, the mind boggles.
All in all, we enjoyed our fortnight, but wouldn't go back.