Ponderosa Aparthotel
Playa de las Americas, Tenerife

Holidays at Ponderosa Aparthotel in Playa de las Americas, Tenerife
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  • Holidays at Ponderosa Aparthotel in Playa de las Americas, Tenerife
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Rating 3

The Ponderosa Aparthotel is situated near a gorgeous golden sandy beach and a short walk from the centre of Playa De Las Americas. The staff at the hotel are warm and welcoming adding to the calm and relaxed atmosphere makes this hotel a perfect place for families and couples alike.

2.7 / 5 from 29 reviews

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Facilities

  • Sports facilities
  • Satellite/TV
  • Heated Pool
  • Elevators
  • Kids Pools
  • Kids Playground
  • Games room
  • Safety Deposit Box Rental

The hotel offers its guest a great selection of facilities and services which include a 24 hour reception, safety deposit box rental, lift access and parking.

There is a terrace solarium where guests can relax and enjoy the sun, a large fresh water swimming pool,games room and tennis facilities.

There is also a restaurant which serves buffet style meals, a bar and a cafeteria which serves light snacks throughout the day.

Local charges may apply to some hotel facilities and others may be seasonal.

Rooms

All of the guest rooms are well furnished and equipped with satellite TV, direct dial telephone, bathroom with shower and a balcony or terrace.

Local charges may apply to some hotel facilities and others may be seasonal.

All Inclusive

The all inclusive package consists of: Breakfast 07:30 - 10:30, Lunch 13:00 - 15:30 and Dinner 19:00 - 22:00, all served buffet style in the main restaurant. Snacks are available from the Snack Bar daily between 16:00 and 18:00.

Drinks:
Locally produced Alcohol; Locally produced non Alcohol, Spirits, Daily: 10:00 - 23:00.

The All Inclusive information is a guide only and may be subject to change and/or availability.

Special Information

Please note: A refundable deposit is required on arrival.

This accommodation has previously been known as : Ocean Ponderosa Aparthotel

Map of Ponderosa Aparthotel

The hotel is located just 300m from a great golf course and 50m from the bus stop giving guests access to the surrounding area.

Playa de las Americas is approx 24km from Tenerife South Airport and approx 81km from Tenerife North Airport.

Address: Avda Venezue La S/N, Playa de las Americas, Tenerife, 38660, Canary Islands

Please note: the hotel locations shown are to be used for guide purposes only.

Ponderosa Aparthotel Reviews

Customer Rating 2.7 / 5 from 29 Customer Reviews

Holiday Date:21st Oct 2016
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:Self Catering
(5 suns)

Room was clean, clean towels and cleaning 4 times in our week stay. Staff very helpful. They printed of our boarding passes in the hotel for free when we were leaving, even night staff were very friendly, could not fault the hotel at all. Would I go back there? Yes recommended 110%. Location great, everything close at hand including beach bars places to eat, very clean fantastic food, great choice, great prices. Everyone so friendly, including great weather it was a fantastic place to be. Ponderosa Aparthotel Brilliant*****

Holiday Date:25th Sep 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(5 suns)

2nd time at Ponderosa for us, we love it there, staff really friendly, fantastic location, will definitely be going back.

Holiday Date:9th Jul 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(3 suns)

Holiday Date:26th Apr 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(2 suns)

Rooms ok, clean but dated, maid every other day with fresh towels. Not very well equipped, kettle was broken on arrival, reported it 3 times and took 2 days to get one that was working, only one chair for the 2 of us on the balcony reported that twice before we got another one, we had ample plates if we were self catering but the cutlery we had consisted of 1 fork, 1 dessert spoon and a bread knife, we had 1 glass between us, no cups at all and had to ask behind the bar for 2 of theirs which we were then promptly told to return them but we did not, we left them in our room. The bar closed at 10pm and the clock behind the bar was 10 mins fast so when trying to get a drink at 9.50pm was told we'd have to pay we reported it to reception, they checked the time and agreed with us that the bars clock was fast, said she'd report it to manager the following day but nothing was done and the clock remained 10 mins fast all week. Drinks were also very weak, you could drink all day and not get drunk. Food very repetitive but edible, ample salad, nothing labeled so you never knew exactly what you were eating, you had to guess. We usually had ice cream for dessert and tried to go to the outside tables to eat it in sun but were promptly told we couldn't take it out of the dining room, during the week we noticed the Spanish taking theirs outside but nothing was said to them at all. Afternoon snacks consisted of a plate of ham and cheese sandwiches and a plate of leftover cake from lunch, left on the bar to help yourself that was all. Staff were few and overworked, never smiled and no banter. Entertainment was non existent. Location was good, the hotel has a back gate which is kept locked but if you press the bell at the side the reception would open it, we learnt this from other guests, the staff didn't tell us about it. Sunloungers were plentiful but a lot were broken. The weather was brilliant all week and the best part of our holiday but as for The Ponderosa we will not be returning there.

Holiday Date:25th Mar 2016
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:All Inclusive
(3 suns)

The hotel is very dated. The room was clean and comfortable. Bathroom again dated but had everything you needed, clean towels changed half way through the week. There was a fridge and kitchenette in the room, TV was a pay as you go; 1 euro for an hour with plenty of English channels to choose from. Staff very friendly and helpful. Bar staff were brilliant. Breakfast had plenty of choice, lunch mainly pasta, rice and salads. Evening meal was meat, potatoes, fish, rice, pasta, salad, soup, cakes, ice cream. Two pools with a life guard, plenty of sun beds. You get what you pay for. I would go back!

Holiday Date:20th Mar 2016
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:All Inclusive
(5 suns)

Was a great hotel, rooms basic and food was great.

Holiday Date:16th Mar 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(2 suns)

Holiday Date:4th Mar 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(2 suns)

Had to run water in bath for at least 15-20 minutes to get rid of brown, rusty water. Towels not the best and not changed regularly. WiFi very slow. Only one umbrella by pool. All Inclusive finished at 10pm. TV has to be paid for 1 euro an hour. Food edible but boring. Staff very friendly. A plus is that the hotel is close to all amenities, especially bus station across the road and Siam Park.

Holiday Date:23rd Jan 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(2 suns)

Holiday Date:23rd Jan 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(1 suns)

The fourth time we have been back to the Ponderosa and I have to say we were disappointed this time. The worst thing was the food and as we had paid all inclusive we felt it was a waste. Breakfast was ok but lunch and dinner were much of a muchness and was basically the same. Pork, under cooked chicken or fish with chips chips and more chips. We ended up eating out most of the time so the holiday became more expensive. The hotel itself was having work done on it so was noisy at times and the cleanliness was much to be desired. We had no all inclusive drinks on our first night as nothing in the bar was working so we had to go out more expense! The lifts were not working either and as I have Arthritis I had to climb five floors to get to our room. We had no apology from the hotel regarding anything they just didn't seem to care. The pool areas have lost all their sun umbrellas so very little shade when needed. All in all we have decided that we will not be returning and will try somewhere else next year.

Holiday Date:8th Jan 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(2 suns)

The hotel is dated and cleanliness is not great. Food was very samey and the hygiene from servers was not great. We ate out a lot. The fridge in the room didn't work. There was plenty of sunbeds and it wouldn't really be ideal for kids or people with mobility issues due to the large hill out front. There were a couple of bar staff who were downright rude and unhelpful. The lady on reception was very helpful and dealt with issues well.

The all inclusive bar times changed without prior notification limiting the times drinks were available.
We were pretty lucky as we had the funds to eat out etc. It was used as a base for us. Overall we didn't expect luxury for the price, met great new friends and had a great holiday. The Ponderosa is small and you can't but help get chatting to other guests.

Holiday Date:7th Jan 2016
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(1 suns)

Hotel dirty, no clean towels in 8 days, food not to my taste.

Holiday Date:24th Dec 2015
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:Self Catering
(2 suns)

Very poor, no towels for 3 days, hotel was not clean.

Holiday Date:4th Oct 2015
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:All Inclusive
(3 suns)

Very disappointing. Very dated. Rooms the same. Had a kettle no cups, freezer in fridge didn't work. No air conditioning, didn't even supply a fan. Hotel toilets rarely had toilet roll, when you mentioned it you got one handed to you, one light working in the toilets. Staff were miserable probably due to the many complaints. Food was not good. Nothing was labelled and only a small amount of choice of food, food was bland and didn't look appetising. When we did eat it was mainly breakfast, toast and beans. First time I had lunch I left it all and just had bread! Very poor. Will definitely not stay here again or recommend it. Ok for a bed only. Bring ear plugs mind, rather noisy at times.

Holiday Date:2nd Oct 2015
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:All Inclusive
(1 suns)

Not very good.

Holiday Date:2nd Oct 2015
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:All Inclusive
(1 suns)

Not very clean, food not good, staff not friendly.

Holiday Date:2nd Sep 2015
Accommodation:Ponderosa Aparthotel
Room:Studio
Board:All Inclusive
(3 suns)

Staff were friendly. Food was ok but need more choice. Short walk to the shops and everything. Overall we had a good holiday.

Holiday Date:28th Jul 2015
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(2 suns)

Excellent location, 2 swimming pools, staff friendly, good food although could have done with labelling it! No air con. Bathroom smelt, tap leaked, toilet needed replacing. Could do with a makeover.

Holiday Date:28th Jul 2015
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(3 suns)

Excellent location, two pools, staff friendly.

Holiday Date:28th Jul 2015
Accommodation:Ponderosa Aparthotel
Room:1 Bedroom Apt
Board:All Inclusive
(2 suns)

No air conditioning, toilet needed a good clean, tap leaked in bathroom. Hotel was in a good location, two nice pools, needed a make over.

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Please note: the comments above are the subjective opinions of customers and not of sunshine.co.uk Ltd

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