The hotel is situated in Funchals hotel district on a cliff top and is a 20 minute walk from the town centre and 30 minute transfer from Madeira airport.
The Pestana Palms Hotel offers a pool (heated), sun terrace, sunbeds and parasols, diving club and school and games room (table tennis, snooker, table football and darts). There is a health club (sauna, Turkish bath, jacuzzi, gym and massage). For gold enthusiasts, there are two golf courses near the hotel (the 18 hole Palheiro Golf and the 27 hole Serra Golf Club). The hotel offers reception, library, internet access and two meeting rooms.
The hotel offers guests a variety of restaurants and bars. Guests can enjoy a buffet breakfast or twice weekly themed dinners at the 'A Flor do Mar' Restaurant, the Pool Restaurant offers daily barbecues and snacks, the Pool Bar serves a variety of drinks, the Vila Lido Tea Room offers a traditional tea house and finally, the Vila Lido Bar and Lounge provides an international cocktail bar with live music.
There are 75 guest accommodations in total (66 studios, 7 junior suites and 2 presidential suites). All guestrooms benefit from private bathroom, radio, cable TV (channels in English, Portuguese, French, German and Spanish), direct dial telephone, kitchenette, safety deposit box (local charge) and balcony with seaview.


| Electricity: | The voltage in Madeira is 220V-50 Hz |
| Sockets: | 1,4 (View Socket Types) |
| Vaccines: | Hepatitis A - Recommended if staying for a long duration. |
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